Kendra Simpson
Great Mills,Maryland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Juvenile Probation Officer Intern
Juvenile Adjudication
06.2024 - Current
- Maintained confidentiality of sensitive information while handling case documentation, adhering to legal guidelines and ethical standards.
- Enhanced communication with families by scheduling and conducting regular meetings to discuss progress and concerns.
- Promoted educational goals for clients by liaising between schools and probation officers, ensuring appropriate accommodations were made as needed.
- Participated actively in departmental meetings and trainings to stay informed about emerging trends and best practices in juvenile probation.
Dispatcher
Office Of Protection Services
03.2007 - Current
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
Education
Bachelor's degree - Criminal Justice
Strayer University
Skills
- Microsoft Outlook
- Microsoft Word
- C-Cure System/ Alarm board
- Public Safety Awareness
- Stress Tolerance
- Crisis Management/ American University
- Incident documentation
- Information Gathering
- Call prioritization
- Critical Thinking
- Team Leadership
- Active Listening
- Radio Frequencies Monitoring
Timeline
Juvenile Probation Officer Intern
Juvenile Adjudication
06.2024 - Current
Dispatcher
Office Of Protection Services
03.2007 - Current
Bachelor's degree - Criminal Justice
Strayer University
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