Kendra Slaughter
Tucson,AZ
Summary
I am a driven performer equipped to handle multiple administrative tasks effectively while building rapport with clients and providers. Excellent customer service, research and conflict resolution skills. Effective in managing telephone calls, emails, letters and in-person requests for assistance.
Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. A organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Medical Claims Associate
Genetic Technological Innovations (GTI)
10.2020 - 11.2023
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Managed large volume of medical claims on daily basis.
- Researched and resolved complex medical claims issues to support timely processing.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated effectively with staff members of operations, finance and clinical departments.
Communications and Social Media Manager
Eco Pest
02.2015 - 07.2022
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Membership Clerk
Costco Wholesale Corp
06.2016 - 10.2020
- Maintained strict safety standards facility-wide and with every group.
- Assisted prospective and established members in person or by telephone.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs to overcome objections and close sales.
- Coordinated enrollment and onboarding of new members with associated systems and paperwork.
- Cultivated loyal member base through events and promotion of members-only services.
Education
Associate of Science - Psychology
University of Arizona
Tucson, AZAssociate of Arts - Foods, Nutrition, And Wellness Studies
Cornell University
Ithaca, NY06.2023
Skills
- Proficiency in Microsoft Office, Billing softwear, Payer portals
- Excellent Administrative Abilities
- Teamwork and Collaboration
- Critical Thinking
- Attention to Detail
- Database Management and Data Entry
- Workflow Optimization
- Provider and Customer relations
- Professional Ethics Understanding
Timeline
Medical Claims Associate
Genetic Technological Innovations (GTI)
10.2020 - 11.2023
Membership Clerk
Costco Wholesale Corp
06.2016 - 10.2020
Communications and Social Media Manager
Eco Pest
02.2015 - 07.2022
Associate of Science - Psychology
University of Arizona
Associate of Arts - Foods, Nutrition, And Wellness Studies
Cornell University
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