Kendra S. Richman-Scott
Indianapolis,IN
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards. Over 25+ years’ experience in the social service field with an ownership mindset.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Supervisor
HealthNet Healthy Families
01.2024 - Current
- Conducted performance evaluations, providing constructive feedback and fostering professional growth.
- Managed crisis intervention strategies, ensuring timely responses to complex client needs and safety concerns.
- Supervised case management team, ensuring compliance with regulations and organizational standards.
- Improved team efficiency by providing staff training, guidance, and performance evaluations.
- Managed complex caseloads while maintaining high levels of client service and accurate documentation.
- Conducted regular case reviews with staff members, emphasizing adherence to best practices in social work interventions.
- Implemented crisis intervention strategies when necessary, ensuring safety for clients and staff members.
- Increased employee retention by developing a supportive work environment focused on open communication and collaboration among team members.
- Provided leadership, guidance and support to staff members.
Engagement Specialist
Healthy Families – In partnership with HealthNet Inc.
02.2022 - 01.2024
- Facilitated workshops and trainings to promote awareness of community resources and services available.
- Conducted surveys and assessments to gather feedback, driving improvements in community programs.
- Utilized storytelling techniques to connect with audiences and deepen their understanding of the organization's mission and objectives.
- Contributed to work plans, reports, success stories, and other deliverables.
- Coordinated and implemented various community engagement activities.
- Developed educational materials tailored specifically towards different demographic groups, increasing cultural understanding among residents of various backgrounds.
- Established partnerships with local businesses and organizations for increased community engagement opportunities.
Team Lead for Family Support & Family Resource Specialist
Healthy Families – In partnership with HealthNet Inc.
07.2014 - 02.2022
- Developed training programs for staff, improving onboarding and skill development processes.
- Mentored team members, fostering professional growth and enhancing team performance.
- Established best practices for project management, enhancing consistency across multiple projects.
- Trained new team members on outreaching unenrolled families and increasing new team members' awareness on local resources.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet monthly HV and intake completion goals.
Family Support Specialist
Healthy Families – In partnership with HealthNet Inc.
04.2006 - 07.2014
- Developed individualized support plans for families, addressing specific needs and goals.
- Coordinated resources and referrals to enhance family well-being and access to services.
- Monitored progress of families, adapting interventions based on changing circumstances and needs.
- Advocated for families within community systems, fostering partnerships with local agencies and organizations.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during HV's.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
- Participated in ongoing professional development opportunities to stay current on best practices in family support services.
- Established trusting relationships with clients, fostering a supportive environment conducive to growth and change.
- Provided crisis intervention services when necessary to protect children from harm or neglect.
Education
A.A.S. - Early Childhood Education
IVY Tech State College
Muncie, IN01-1996
Skills
- Adaptability
- Self-motivation and reliability
- Leadership skills
- Problem-solving and critical thinking
- Relationship building
- Organizational skills
- Problem solving and critical thinking
- Interpersonal skills and relationship building
- Coaching
- Team collaboration
- Community outreach
- Multicultural sensitivity
Certification
- CERTIFICATIONS:
- Infant Mental Health Endorsement thru Infancy Onward (IMEC), 2015 — present
- CPR/AED Certified - Expires November 2027
- First Aid Certified - Expires October 2027
- AWARDS & RECOGINITIONS:
- CQI Co-Facilitator 2020-2024
- Co-Presenter at Spring Institute for Strengthening Families 2023
- Selected for the Cohort CEO Leader Mentorship Program, 2022
- Recipient of the Most Welcoming Employee Award, 2022
- Recipient of the Above & Beyond Wizard Award, 2018
- Recipient of the Jennifer Hershberger Laughter is the Best Medicine Award, 2015
- Recipient of the Gold Star Performance Award for Service Excellence, 2010
- National Child Abuse Prevention Conference (Attendee), 2008, 2012, 2016, 2020,2025
- INTERNAL COMMITTEES:
- Participant of State Data TTA CI Team, 2022 – 2024
- Participant of CQI (Continuous Quality Improvement) Team, 2015 – 2024
- Participant of the Peer Home Visiting Shadow Team, 2009 – 2024
- Participant of Peer Assessment Shadow Team, 2015 – 2024
- Facilitate Peer Supervisions -FRS/FSS staff, 2020 – 2024
- Participant of the Peer Mentor Team, 2015 – 2024
- Discipline Training Committee, 2017 — 2022
- Participant of the Internal Consultants, 2012 - 2018
Timeline
Supervisor
HealthNet Healthy Families
01.2024 - Current
Engagement Specialist
Healthy Families – In partnership with HealthNet Inc.
02.2022 - 01.2024
Team Lead for Family Support & Family Resource Specialist
Healthy Families – In partnership with HealthNet Inc.
07.2014 - 02.2022
Family Support Specialist
Healthy Families – In partnership with HealthNet Inc.
04.2006 - 07.2014
A.A.S. - Early Childhood Education
IVY Tech State College