Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Velasco

Clearfield,UT

Summary

Approached each day and unique challenges with enthusiasm, patience and humor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.


Overview

19
19
years of professional experience

Work History

Tech II

Innophos Nutrition
12.2021 - 12.2023
  • Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
  • Optimized digital resources through routine troubleshooting and proactive system updates.
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
  • Actively contributed ideas during strategy sessions that resulted in increased member engagement.
  • Participated in ongoing professional development opportunities to expand technical knowledge base.

Customer Service Manager

Mollies Cafe
01.2005 - 12.2021
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.

Customer Service Representative

First Direct Lending
01.2014 - 08.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Weber Basin Job Corps
Ogden, UT
11.2005

Skills

  • Attention to Detail
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Computer Proficiency
  • Team Leadership
  • Customer and Service-Oriented
  • Machine Learning
  • Hardware troubleshooting
  • Computer Networking
  • Internet of Things
  • Friendly, Positive Attitude

Timeline

Tech II

Innophos Nutrition
12.2021 - 12.2023

Customer Service Representative

First Direct Lending
01.2014 - 08.2017

Customer Service Manager

Mollies Cafe
01.2005 - 12.2021

High School Diploma -

Weber Basin Job Corps

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Kendra Velasco