Kendra Walls
Tahlequah
Summary
Results driven professional with a combination of marketing management and healthcare quality/compliance leadership experience. Proven ability to develop strategic marketing initiatives that drive growth, while also ensuring regulatory compliance, operational efficiency, and quality improvement in complex healthcare environments. Experienced in data analysis, process improvement, regulatory standards, and cross-functional collaboration to achieve organizational goals.
Overview
17
17
years of professional experience
4031
4031
years of post-secondary education
Work History
QI Compliance Manager
Cherokee Elder Care
Tahlequah
08.2025 - Current
- Developed compliance policies to align with regulatory standards and best practices.
- Conducted regular audits to assess adherence to established compliance protocols.
- Trained staff on compliance regulations and ethical conduct within the organization.
- Collaborated with teams to address compliance issues and implement corrective actions.
- Reviewed and approved internal procedures to ensure regulatory compliance effectiveness.
- Monitored changes in laws affecting elder care to update compliance strategies accordingly.
- Prepared detailed reports on compliance activities for executive management review.
- Facilitated communication between departments to promote a culture of compliance awareness.
- Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
- Ensured effective communication of changes in regulations or policies throughout the organization.
- Completed internal and external audits according to established procedures.
- Investigated complaints from program participants and provided resolutions that were in alignment with company policies and procedures.
Executive Director
Countryside Assisted Living
Tahlequah
05.2025 - 08.2025
- Oversaw daily operations ensuring compliance with health and safety regulations.
- Developed and implemented strategic plans for resident care services.
- Managed staff recruitment, training, and performance evaluations.
- Facilitated communication between residents, families, and staff members.
- Coordinated community outreach programs to enhance resident engagement.
- Monitored financial budgets to optimize resource allocation effectively.
- Led initiatives to improve resident satisfaction.
- Implemented procedures to create competitive advantage in market.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
QI Coordinator
Cherokee Nation Home Health
Tahlequah
08.2024 - 05.2025
Case Manager
Home Helpers
Tahlequah
07.2024 - 08.2024
- Provide case management to assess, develop and implement care plans and goals while evaluating social determinants of health, monitoring progress, and adjusting plans as needed. Complete service plans to keep ADvantage members safe in their home and community. Provide monitoring to ensure that plan is effective and needs are being met.
- Provide crisis intervention, emotional support, and guidance on treatment.
- Connect clients to community resources, health care, mental health, and social services.
- Develop and maintain policies, procedures, and standards for case management.
- Provide patient education to members on health concerns, environmental matters, social needs, and mental health awareness.
- Coordinated care plans for clients to meet individual needs.
- Collaborated with healthcare professionals to ensure comprehensive care.
- Monitored client progress and adjusted care plans accordingly.
- Facilitated communication between clients and family members.
- Documented client interactions and maintained accurate records.
- Advocated for clients' needs within the community resources network.
Intake & Marketing Manager
Cherokee Elder Care
Tahlequah
03.2022 - 07.2024
- Coordinate and oversee the marketing, intake, and program development activities.
- Develop and effectively implement an annual marketing budget.
- Develop, manage, implement, and oversee all marketing materials, newsletters, brochures, social media accounts, and community outreach events.
- Attend community events to promote CEC.
- Supervise and oversee intake and marketing staff members including oversight of the complete intake and withdrawal process.
- Serve on the administration team and attend monthly governing board meetings.
- Oversee and provide oral presentations to individuals, families, medical providers, community groups, and others. Formed strategic relationships with health systems, hospitals, inpatient facilities, and physicians to promote CEC.
Home Care RN/ Case Manager
Country Style Health Care IV
Ketchum
10.2017 - 03.2022
- Worked in the field completing RN evaluations on ADvantage and SPPC members to assess for safety and identify needs to assist in keeping individuals safe within their home and community.
- Provided case management to assess, develop and implement care plans and goals while evaluating social determinants of health, monitoring progress, and adjusting plans as needed. Completed service plans to keep ADvantage members safe in their home and community. Provided monitoring to ensure that plan was effective and needs were being met.
- Provided crisis intervention, emotional support, and guidance on treatment.
- Connected clients to community resources, health care, mental health, and social services.
- Developed and maintained policies, procedures, and standards for case management.
- Provided patient education to members on health concerns, environmental matters, social needs, and mental health awareness.
- Completed assessments, med-planner fills, wound care, and nail care according to physician's instructions.
RN- Critical Care Unit/ Solutions (Geri-Psych)
Northeastern Health System
Tahlequah
06.2017 - 10.2017
- Provided professional nursing care for assigned patients in critical care and geri-psych areas according to established procedures.
- Provided direct patient care, evaluated outcomes, consulted with other specialists as required and adjusted nursing care processes as indicated to ensure optimal patient care.
- Maintained a safe, comfortable, and therapeutic environment for patients/families in accordance with hospital standards.
- Assisted physicians with examinations, procedures, and other processes related to direct patient care.
- Provided health care instruction and teaching to patients and family members.
- Maintained established departmental policies, procedures, objectives, quality assurance program, safety, confidentiality, environmental, and infection control standards.
Home Care RN
Cherokee Nation Home Health Outreach
Tahlequah
06.2016 - 10.2017
- Completed RN evaluations on ADvantage and SPPC members to assess for safety and identify needs to assist in keeping individuals safe within their home and community.
- Worked in an office/ field setting and learned valuable team-building skills.
- Provided patient education to members on health concerns, environmental matters, social needs, and mental health awareness.
- Completed assessments, med-planner fills, wound care, and nail care according to physician's instructions.
Home Care RN/ Case Manager
Oxford Health Care
Broken Arrow
10.2008 - 01.2016
- Demonstrated essential communication skills with the members we served and my co-workers.
- Completed RN evaluations on ADvantage and SPPC members to assess for safety and identify needs to assist in keeping members safe within their home and community.
- Provided case management to assess, develop goals, and a service plan to keep ADvantage members safe in their home and community. Provided monitoring to ensure that plan was effective and member's needs were being met.
- Worked in a home based setting- learned essential time management and organizational skills to complete job duties efficiently.
Education
Associate of Applied Science - Nursing
Connors State College
Bachelor of Science - Nursing
Western Governors University
Skills
- Computer Proficiency
- Positive Attitude
- Time Management
- Data Analysis
- Strong Verbal & Written Communication
- Problem Solving Abilities
- Medical Sales/ Marketing
- Collaboration Talent
- Leadership Experience
- Policy writing
- Compliance auditing
- Health and safety compliance
- Marketing strategy
- Customer relationship management
- Team collaboration
Timeline
QI Compliance Manager
Cherokee Elder Care
08.2025 - Current
Executive Director
Countryside Assisted Living
05.2025 - 08.2025
QI Coordinator
Cherokee Nation Home Health
08.2024 - 05.2025
Case Manager
Home Helpers
07.2024 - 08.2024
Intake & Marketing Manager
Cherokee Elder Care
03.2022 - 07.2024
Home Care RN/ Case Manager
Country Style Health Care IV
10.2017 - 03.2022
RN- Critical Care Unit/ Solutions (Geri-Psych)
Northeastern Health System
06.2017 - 10.2017
Home Care RN
Cherokee Nation Home Health Outreach
06.2016 - 10.2017
Home Care RN/ Case Manager
Oxford Health Care
10.2008 - 01.2016
Associate of Applied Science - Nursing
Connors State College
Bachelor of Science - Nursing
Western Governors University