Kendra Ward
Eustace,TX
Summary
Eager individual with strong teamwork, problem-solving, and communication strengths. Demonstrates reliability and initiative in fast-paced environments. Motivated to contribute positively to team goals and continuously develop skills.
Reliable Team Member with experience in customer service and daily operations. Handles customer inquiries and resolves complaints effectively, ensuring high satisfaction levels. Committed to maintaining organization and cleanliness while supporting team efforts to achieve operational goals.
Motivated Shift Leader with strong skills in team management and training. Oversees daily operations to enhance workflow and customer experience. Dedicated to fostering a collaborative environment and ensuring compliance with safety protocols.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively. Ready to use and develop communication and organizational skills in Assistant Manager role.
Overview
3
3
years of professional experience
Work History
Team Member
Casey's
Athens, TX
04.2026 - Current
- Assisted with daily operations, ensuring efficient service and customer satisfaction.
- Maintained cleanliness and organization of work areas to meet health standards.
- Collaborated with team members to fulfill inventory requests promptly.
- Processed customer transactions accurately using point-of-sale systems.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Supported team efforts during peak hours, adapting quickly to changing demands.
- Handled product restocking and merchandising to enhance store presentation.
- Developed strong cooperative relationships with coworkers and managers.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Shift Leader
Jack in the Box
Mabank, TX
09.2025 - 04.2026
- Supervised daily operations, ensuring efficient workflow and staff adherence to safety protocols.
- Trained new team members on food preparation and customer service standards.
- Managed inventory levels, placing orders to maintain stock of essential supplies.
- Assisted in resolving customer complaints, enhancing overall dining experience.
- Coordinated shift schedules, optimizing staff coverage for peak hours.
- Implemented cash handling procedures, ensuring accurate transactions during shifts.
- Monitored food quality and presentation, adhering to company standards for freshness and taste.
- Conducted regular team meetings to communicate goals and improve performance outcomes.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Leader
Braum's Ice Cream & Burger Restaurant
Athens, TX
06.2023 - 03.2024
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Education
GED -
Trinity Valley Community College
Athens, TX10-2007
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Computer skills
- Heavy lifting
- Complex Problem-solving
- Complaint resolution
- Order preparation
- Team building
- Sales expertise
- Willingness to learn
- Adaptability and flexibility
- Verbal and written communication
Timeline
Team Member
Casey's
04.2026 - Current
Shift Leader
Jack in the Box
09.2025 - 04.2026
Shift Leader
Braum's Ice Cream & Burger Restaurant
06.2023 - 03.2024
GED -
Trinity Valley Community College