Kendra Williams
New Orleans,LA
Summary
My name is Kendra Williams and I have 10 plus years in customer service. I've had experience in many areas of customer service from collections to retail sales and telecommunications. I'm searching for a position where there is room for growth and expansion, I am looking for a position where I can use my many years of experience to help those around me. I would love a family like atmosphere where my coworkers get a long and work together for the greater cause. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Event Staff Member
Instaworks gigs
Seattle, WA
04.2021 - 07.2024
- Assisted in setting up and breaking down of the event space.
- Coordinated with vendors to ensure efficient operations during the event.
- Ensured that all necessary equipment was available for the duration of the event.
- Provided customer service support to attendees and answered any questions they had about the event.
- Maintained a clean environment by removing trash and debris from around the event area.
- Collaborated with other staff members to coordinate activities throughout the day.
- Worked closely with catering staff to make sure food was served promptly at appropriate times.
- Prep cook
- Dishwasher
Project Lead
Nordstrom fulfillment center
Tukwila, WA
08.2020 - 06.2022
- Put together various projects containing 3,000-20,000 pieces in total.
- Projects could have anywhere between 15 and 30 different sample-sized, high-end retail products and last up to 3 weeks.
- Pick 8-10 different crew members, each assigned a personal station.
- Place buckets full of each sample product for the specific project at those stations. On bigger projects, two crew members would work together.
- Place one of each sample item in a zip-lock bag, sealed, boxed, palletized, labeled, and shrink-wrapped.
- Calculate how many boxes would be made and how many bags of samples per box. Each box was properly counted and marked before palletizing.
- Work with inventory staff to pull pallets of samples as needed throughout the duration of the project.
- Consolidate pallets for the duration of the project.
Inventory Specialist
Nordstrom fulfillment center
Tukwila, WA
08.2020 - 06.2022
- Load and unload trucks, consolidate, palletize, and document in Excel, consistently updating inventory.
- Find a space within the warehouse to store completed pallets.
- I was also responsible for pulling pallets for other projects, finding lost pallets, organizing the warehouse floor, and getting rid of outdated product, all while updating the inventory system.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Collaborated with other departments to coordinate replenishment activities as required.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
Collection Customer Service Representative
Er Solutions
Seattle , WA
01.2006 - 01.2009
- Answered incoming calls from customers regarding collections inquiries.
- Provided customer service to resolve issues related to overdue accounts.
- Initiated outbound calls to customers with delinquent accounts.
- Assisted customers with understanding their payment options.
- Maintained accurate records of conversations with customers.
- Followed up regularly with debtors until full balance is paid off.
- Documented customer interactions in internal systems to establish clear audit trail.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
- Protected and preserved confidentiality and integrity of information to comply with HIPAA guidelines.
Education
High School Diploma -
Kent Alternative High School
Seattle, WA06-2007
Some College (No Degree) - Cosmetology Education
Clover Park Technical College
Lakewood, WASkills
- Business Management
- Marketing
- Business Development
- Bookkeeping
- Strategic Planning
- Account Management
- Pricing
- Event Planning
- Critical Thinking
- Networking
- Organization
- Teamwork and Collaboration
- Dependable and Responsible
- Attention to Detail
- Training & Development
- Flexible and Adaptable
- Friendly, Positive Attitude
- Public Speaking
- Team building
- Vending
Affiliations
- I am an entrepreneur who attends community events as a vendor and at these events I sell the herbal products and clothing I create. I also promote my hair business recruiting more clientell.
Certification
- Food Handlers permit
- Washington State University Certificate of Commendation: Expanded Food and Nutrition Education Program
References
References available upon request.
Timeline
Event Staff Member
Instaworks gigs
04.2021 - 07.2024
Project Lead
Nordstrom fulfillment center
08.2020 - 06.2022
Inventory Specialist
Nordstrom fulfillment center
08.2020 - 06.2022
Collection Customer Service Representative
Er Solutions
01.2006 - 01.2009
High School Diploma -
Kent Alternative High School
Some College (No Degree) - Cosmetology Education
Clover Park Technical College
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