Kendra Williams
Andover,MN
Summary
Dynamic customer care professional with extensive experience in support and leadership roles, excelling in inbound customer service and fostering strong customer relations. Proven track record in enhancing satisfaction through effective issue resolution and training team members. Skilled in data entry and money handling, committed to delivering exceptional service and building lasting relationships.
Overview
27
27
years of professional experience
Work History
Customer Care Coordinator
Jam Hops Gymnastics
Ham Lake, MN
10.2025 - Current
- Assisting customers with inquiries and provided accurate information about services offered.
- Enhancing customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Conducting training and mentored team members to promote productivity and commitment to friendly service.
- Explaining charges, fees, terms of sales, and service agreements to customers daily.
- Training new employees on best practices and customer care procedures to eliminate inefficiencies.
- Building long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Managing customer feedback and resolved issues to enhance satisfaction levels.
- Processing registrations and payments efficiently using gym management software.
- Taking ownership of customers issues to follow problems through to resolution.
- Assisting call-in customers with questions and orders.
- Processing monthly billing for recurring customers.
- Responding proactively and positively to rapid change.
Customer Care Representative
Jam Hops Gymnastics
Ham Lake, MN
02.2023 - 10.2025
- Assisted customers with inquiries and provided timely resolutions to enhance satisfaction.
- Managed scheduling and registration for classes, ensuring seamless operations.
- Conducted follow-up calls to verify resolution effectiveness and gather feedback from customers.
- Trained new staff on customer care protocols, enhancing overall team performance.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Created staff scheduling.
Dance Coordinator
Jam Hops Gymnastics
Ham Lake, MN
08.2018 - 02.2023
- Organized performance events, managing logistics to create impactful experiences for participants and audiences.
- Collaborated with parents and students to address concerns, enhancing overall satisfaction with the dance program.
- Organized annual recitals showcasing student talent, handling logistics such as venue selection, scheduling rehearsals, and coordinating volunteers.
- Oversaw the maintenance and organization of dance studio spaces, ensuring a clean and safe environment for learning.
- Ordered, organized and embellished costumes.
Customer Care Representative
Jam Hops Gymnastics
Ham Lake, MN
08.2012 - 08.2018
- Assisted customers with inquiries and provided timely resolutions to enhance satisfaction.
- Managed scheduling and registration for classes, ensuring seamless operations.
- Conducted follow-up calls to verify resolution effectiveness and gather feedback from customers.
- Trained new staff on customer care protocols, enhancing overall team performance.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Educated customers about billing, payment processing and support policies and procedures.
Bank Teller
Bank Of America
Scottsdale, AZ
07.1999 - 01.2004
- Processed customer transactions efficiently and accurately, ensuring adherence to banking policies.
- Maintained cash drawer integrity through diligent management and reconciliation practices.
- Assisted customers with account inquiries, providing exceptional service and support.
- Monitored compliance with regulatory requirements, safeguarding bank assets and maintaining security protocols.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Counted and packaged currency and coins.
- Turned in excess cash to maintain drawer security.
- Referred customers to other banking departments for specialized services.
Education
Bachelor of Arts - History
Arizona State University
Tempe, AZSkills
- Inbound customer service
- Data entry
- Self motivation
- Account updates
- Money handling
- Interpersonal Communication
- Organization and planning
- Customer relations
Timeline
Customer Care Coordinator
Jam Hops Gymnastics
10.2025 - Current
Customer Care Representative
Jam Hops Gymnastics
02.2023 - 10.2025
Dance Coordinator
Jam Hops Gymnastics
08.2018 - 02.2023
Customer Care Representative
Jam Hops Gymnastics
08.2012 - 08.2018
Bank Teller
Bank Of America
07.1999 - 01.2004
Bachelor of Arts - History
Arizona State University