Kendra Williams
Goldsboro,NC
Summary
Results-driven healthcare professional adept at managing complex care for over 50 members, enhancing engagement and outcomes through targeted coordination of services. Focused on addressing social determinants of health and implementing process improvements to streamline care delivery, while advancing education in Industrial-Organizational Psychology to drive healthcare transformation.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Care Manager
SouthLight Healthcare
Raleigh, North Carolina
2025 - Current
- Manage a caseload of more than 50 members requiring ongoing care coordination and monthly engagement.
- Conduct comprehensive assessments to identify medical, behavioral health, and social needs while developing individualized care plans.
- Assess and address Social Determinants of Health including housing instability, food insecurity, transportation barriers, financial hardship, employment, and access to healthcare.
- Coordinate care among primary care providers, specialists, behavioral health clinicians, hospitals, pharmacies, and community organizations.
- Successfully assisted numerous members in securing stable housing through resource coordination and advocacy.
- Navigate complex healthcare systems to connect members with appropriate services while reducing barriers to care.
- Monitor hospital admissions and emergency department utilization to support successful transitions of care.
- Maintain approximately 80% monthly member engagement despite working with highly complex and difficult-to-reach populations.
- Collaborate with interdisciplinary teams to improve patient outcomes while ensuring regulatory compliance and accurate documentation.
- Identify workflow inefficiencies and recommend process improvements that enhance service delivery and member experience.
- Independently manage daily priorities while working remotely with minimal supervision.
SAIOP / SACOT Facilitator & Case Manager
Dixon Social Interactive Services
Goldsboro, North Carolina
2023 - 2025
- Facilitated intensive outpatient substance use treatment groups.
- Conducted assessments, treatment planning, psychoeducation, and relapse prevention.
- Coordinated referrals for behavioral health, housing, employment, and community resources.
- Supported clients with co-occurring mental health and substance use disorders.
Tailored Care Manager
Sunrise Clinical Services
Durham, North Carolina
2022 - 2023
- Coordinated comprehensive care for Medicaid members with complex behavioral and medical needs.
- Conducted assessments and developed person-centered care plans.
- Connected members to medical providers, behavioral health services, housing resources, transportation, and community supports.
- Collaborated with providers to improve care coordination and health outcomes.
Peer Support Supervisor
One to One with Youth
Goldsboro, North Carolina
2021 - 2022
- Supervised Peer Support Specialists serving individuals with mental health and substance use disorders.
- Provided coaching, mentoring, and quality oversight.
- Assisted with program development, documentation review, and staff support.
- Maintained accurate documentation of participant interactions and progress reports.
- Organized community outreach initiatives to raise awareness about available services.
- Maintained confidential records of participants' progress and reported any changes or concerns to supervisors.
- Responded promptly and professionally to inquiries from internal and external stakeholders regarding program operations.
- Coordinated with other professionals to ensure clients receive comprehensive care plans.
- Utilized therapeutic techniques such as cognitive behavioral therapy, dialectical behavior therapy, and mindfulness meditation when appropriate.
- Monitored client progress over time and modified treatment approaches accordingly.
Mental Health Clinician
ClientFirst of NC
Goldsboro, North Carolina
2019 - 2021
- Led collaborative care planning with multidisciplinary teams.
- Facilitated behavioral change initiatives using motivational interviewing and strengths-based coaching.
- Reviewed operational data to identify trends and recommend improvements to service delivery.
- Served as Interim Behavioral Specialist, reducing organizational outsourcing costs by approximately $17,500.
- Improved collaboration among providers through effective communication and stakeholder engagement.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Clinical Supervisor
A Caring Heart Case Management
Wilson, North Carolina
2018 - 2018
- Directed service delivery for multidisciplinary teams supporting individuals with intellectual and developmental disabilities.
- Led staff supervision, onboarding, quality assurance, and performance improvement activities.
- Coordinated community partnerships to improve housing outcomes and resource accessibility.
- Increased participation in therapeutic programming by developing outcome-focused curriculum and implementation strategies.
- Supervised case management staff to ensure compliance with service standards.
- Coordinated client assessments and developed individualized care plans.
- Conducted regular team meetings to discuss case progress and challenges.
- Reviewed documentation for accuracy and adherence to regulatory guidelines.
- Implemented training programs for new case managers on best practices.
- Monitored client outcomes and adjusted care plans as needed for effectiveness.
Admissions Counselor
- Guided prospective students through the admissions process.
- Built relationships with students and families while meeting enrollment goals.
- Delivered presentations and individualized counseling.
Middle School Teacher
- Planned and delivered engaging instruction while fostering student growth.
- Collaborated with faculty and families to improve educational outcomes.
- Managed classrooms and implemented data-informed instructional strategies.
Education
Bachelor of Arts - Counseling
John Wesley University
High Point, NC05-2011
Master of Science - Industrial-Organizational Psychology
Capella University
Minneapolis, MN07-2026
Skills
- Change management and care coordination
- Resource coordination and advocacy
- Social determinants of health
- Healthcare operations and navigation
- Interdisciplinary team collaboration
- Crisis management techniques
- Behavioral intervention techniques
- Process improvement methodologies
- Project coordination and problem solving
- Care documentation standards
- EHR management
- Stakeholder engagement and collaboration
- Organizational development strategies
- Strategic communication and conflict resolution
Certification
- Registered Certified Alcohol Drug Counselor
- Qualified MH/IDD Professional
- NC Certified Peer Support Specialist
- NC Certified Peer Support Specialist Supervisor
Accomplishments
- Managed complex caseloads while consistently maintaining strong member engagement.
- Helped transition multiple members from homelessness into stable housing.
- Built collaborative relationships across healthcare systems, behavioral health providers, hospitals, and community organizations.
- Developed expertise in identifying and addressing Social Determinants of Health.
- Successfully balanced independent remote work with strong productivity and quality outcomes.
- Recognized for strong communication, relationship-building, problem-solving, and systems thinking.
Timeline
Care Manager
SouthLight Healthcare
2025 - Current
SAIOP / SACOT Facilitator & Case Manager
Dixon Social Interactive Services
2023 - 2025
Tailored Care Manager
Sunrise Clinical Services
2022 - 2023
Peer Support Supervisor
One to One with Youth
2021 - 2022
Mental Health Clinician
ClientFirst of NC
2019 - 2021
Clinical Supervisor
A Caring Heart Case Management
2018 - 2018
Admissions Counselor
Middle School Teacher
Bachelor of Arts - Counseling
John Wesley University
Master of Science - Industrial-Organizational Psychology
Capella University