Claressa Petrus
Jamaica,NY
Summary
Empathetic care manager with several years of experience supporting patients with daily health functions and comfort. Deliberate support personnel providing complex solutions to enduring patient concerns. Practical care organizer with time-tested history of successfully supervising skilled medical teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Care Manager
Brandywine Senior Living
Flushing, NY
09.2012 - Current
- Assisted clients in developing and achieving short-term and long-term goals.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Educated family members about patient's condition, treatments and available resources.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Led care coordination efforts, ensuring effective communication among all parties involved in a client's care.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Intern Medical Clerk
New York Methodist Hospital of Brooklyn
Brooklyn, NY
02.2012 - 06.2012
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Assistant Intern
Atlantic Medical PC
Richmond Hill, NY
08.2011 - 12.2011
- Performed patient intake duties, including taking vital signs and medical histories.
- Prepared examination rooms with necessary instruments and supplies.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Coordinated referrals to specialists when appropriate.
Education
Master of Science - Health Administration
Southern New Hampshire University
Hooksett, NH08-2026
Bachelor of Arts - Public Health
Southern New Hampshire University
Hooksett, NH08-2024
Associate of Science - Mental Health Services
LaGuardia Community College of The City University of New York
Long Island City, NY06-2012
Skills
- ADL support
- Patient Education
- Vital Sign Monitoring
- Maintaining confidentiality
- Compassion and Empathy
- Basic Life Support
- Direct Patient Care
- Transporting patients
- Patient-focused care
- Patient Lifting
- Medical terminology knowledge
- Wound care specialist
- Catheter change and preparation
- Ambulation Assistance
- Geriatric Care
- HIPAA Compliance
- Calm and level-headed under duress
- Patient Management
Certification
- Home Health Aide Certificate
- Microsoft Word
- Computer Literacy
References
References available upon request.
Timeline
Care Manager
Brandywine Senior Living
09.2012 - Current
Intern Medical Clerk
New York Methodist Hospital of Brooklyn
02.2012 - 06.2012
Medical Assistant Intern
Atlantic Medical PC
08.2011 - 12.2011
Master of Science - Health Administration
Southern New Hampshire University
Bachelor of Arts - Public Health
Southern New Hampshire University
Associate of Science - Mental Health Services
LaGuardia Community College of The City University of New York
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