Hi, I’m
KENDRAH (Kennah) PAYNE
Mulvane,KS
Summary
Dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated, and knowledgeable about successful strategies for managing fast-paced work. I'm described as ambitious, altruistic, independent, and adaptable.
Overview
6
years of professional experience
1
Certification
Work History
WSU TechGoddard, KS
Phlebotomy & EKG Instructor
08.2022 - Current
Job overview
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems. Class size of 14 students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Emphasized safe working and classroom conditions and practices.
- Reviewed class and student records to look for areas in need of improvement and implement plans of action.
Hutchinson ClinicHutchinson, KS
Phlebotomist (PRN)
09.2020 - 09.2022
Job overview
- Completed proper sanitation and cleaning of equipment and work areas between patients. Drawing one patient every two to three minutes. Drawing on average 85 patients per day.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Monitored patients for reactions and verified sample quality.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
SDK LabHutchinson, KS
Wet Chemistry Analyst (TEMP)
08.2021 - 12.2021
Job overview
- Created spreadsheets and other forms of documentation to accurately record and calculate analytical results.
- Calibrated and maintained laboratory spectrometers and chromatographs.
- Troubleshot equipment adjustments to meet and maintain safety, output and quality expectations.
- Collaborated with supervision, engineering and other personnel on quality and performance improvements.
- Tracked experimental results, coordinated data reviews and produced detailed reports. Up to three hundred samples per day.
Broadway MarketSterling, KS
Barista / Cook
09.2019 - 07.2020
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. Increased seasonal sales by twenty percent with my custom drinks and knowledgeable suggestions.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings. Ingredients for sandwiches and pastries.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Created original artwork for specials board display daily.
Hutchinson Correctional FacilityHutchinson, KS
Correctional Officer & Staff Development Admin
12.2017 - 02.2019
Job overview
- Escorted inmates to and from cells, yard, medical appointments, and showers in segregation units.
- Conducted routine and emergency head counts while observing and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Inspected work sites and living quarters for contraband, cleanliness and safety.
- Developed and delivered new hire training programs and continuous professional development.
- Created and managed continuous improvement classes and training programs targeted to new employees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed reviews of employee work performance to check for areas in need of additional training.
- Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
Rice County EmergencyLyons, KS
911 Dispatcher
04.2017 - 12.2017
Job overview
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues. Taking up to four calls at once.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Completed appropriate forms and radio announcements for police department needs such as BOLO, Amber Alert, and NCIC.
University Of KansasLawrence, KS
Student Receptionist
08.2015 - 05.2016
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints. On average eight per hour.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
Wichita State University, Wichita, KS
Master of Science from Criminal Justice, Forensic Science
05.2025
Barton County Community College, Great Bend, KS
Associate of Science from Criminal Justice
05.2022
Sterling High School, Sterling, KS
High School Diploma
05.2015
Skills
- Managing Laboratory Operations
- Emergency Assessments
- Data Entry
- Rapid Needs Assessment
- Detailed Instruction
- Maintaining Patient Safety Standards
- Quality Control & Phlebotomy Procedures
- Positive Reinforcement Strategies & Behavior Modification
- Software Applications
- Upselling Products and Services
Certification
Hutchinson Regional Hospital Hutchinson, KS 08/20/2017 - 11/15/2017 Phlebotomy Student
Rice County District Hospital Lyons, KS 03/13/2017 – 07/01/2017 Phlebotomy Student
Miss Kansas Teen Pageant by Vanbros & Associates 11/27 - 11/29/2015
CPR/AED/BLS 02/03/2022 – 02/29/2024
ServSafe Food Handler 02/22/2020 - 02/22/2023
CIMS 700-1100 01/05/2018
Phlebotomy Class 12/28/2017
Chemical and Specialty Munitions 12/18/2017
Prevention & Control of Infectious Diseases 12/11/2017
Victim Services 12/11/2017
PREA (Prison Rape Elimination Act) 12/11/2017
Amber Alert 11/14/2017
FEMA/NIMS (100, 200, 250, 700, 800, 2500) 11/10/2017
NRF (National Response Framework) 11/10/2017
Unlawful Harassment Prevention: Supervisor Supplement 10/21/2017
Diversity Benefits for all Employers 10/20/2017
Stress Management for Public Safety Telecommunications 10/15/2017
Text to 911 Certification 10/13/2017
CJIS/KSCJIS/OMIS Security & Awareness 10/06/2017
NCIC (National Crime Information Center) 09/19/2017 - 2019
EverFi Financial Literacy 05/01/2015
National Career Readiness by ACT WorkKeys 01/06/2015
Volunteer Rolls
• KSHSAA ( Kansas State High School Activities Association)Member – Since 2015
• Lyle Houghton Cancer Benefit Golf Assistant – Since 2022
• Sterling Methodist Church Mission Trip ➢ Denver, Colorado – 2012 ➢ NEXTSTEP Ministries; Pine Ridge, South Dakota – 2013
• DFYIT(Drug Free Youth In Town) Member as a role mode, & fundraiser 2009 - 2015
• Love Sterling Organization 2011-2015
• StuCo - Student Council 2011-2015
• American Red Cross Volunteer - Sterling High School 2014 - 2015
• Softball Manager - Manager & Support Coach - Sterling High School 2014 - 2015
• English Tutor University of Kansas 2015 - 2016
Timeline
Phlebotomy & EKG Instructor
WSU Tech
08.2022 - Current
Wet Chemistry Analyst (TEMP)
SDK Lab
08.2021 - 12.2021
Phlebotomist (PRN)
Hutchinson Clinic
09.2020 - 09.2022
Barista / Cook
Broadway Market
09.2019 - 07.2020
Correctional Officer & Staff Development Admin
Hutchinson Correctional Facility
12.2017 - 02.2019
911 Dispatcher
Rice County Emergency
04.2017 - 12.2017
Student Receptionist
University Of Kansas
08.2015 - 05.2016
Wichita State University
Master of Science from Criminal Justice, Forensic Science
Barton County Community College
Associate of Science from Criminal Justice
Sterling High School
High School Diploma
Hutchinson Regional Hospital Hutchinson, KS 08/20/2017 - 11/15/2017 Phlebotomy Student
Rice County District Hospital Lyons, KS 03/13/2017 – 07/01/2017 Phlebotomy Student
Miss Kansas Teen Pageant by Vanbros & Associates 11/27 - 11/29/2015
CPR/AED/BLS 02/03/2022 – 02/29/2024
ServSafe Food Handler 02/22/2020 - 02/22/2023
CIMS 700-1100 01/05/2018
Phlebotomy Class 12/28/2017
Chemical and Specialty Munitions 12/18/2017
Prevention & Control of Infectious Diseases 12/11/2017
Victim Services 12/11/2017
PREA (Prison Rape Elimination Act) 12/11/2017
Amber Alert 11/14/2017
FEMA/NIMS (100, 200, 250, 700, 800, 2500) 11/10/2017
NRF (National Response Framework) 11/10/2017
Unlawful Harassment Prevention: Supervisor Supplement 10/21/2017
Diversity Benefits for all Employers 10/20/2017
Stress Management for Public Safety Telecommunications 10/15/2017
Text to 911 Certification 10/13/2017
CJIS/KSCJIS/OMIS Security & Awareness 10/06/2017
NCIC (National Crime Information Center) 09/19/2017 - 2019
EverFi Financial Literacy 05/01/2015
National Career Readiness by ACT WorkKeys 01/06/2015
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