Summary
Overview
Work History
Education
Skills
Timeline
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Kendral Alford

Baton Rouge

Summary

Accomplished leader with a successful track record at Capital One, adept in enhancing customer service and team collaboration. Excelled in streamlining operations, achieving a significant increase in customer satisfaction, and mastering both problem-solving and effective communication. Demonstrates exceptional organizational skills and adaptability, ensuring top-notch service and operational efficiency.

Overview

24
24
years of professional experience

Work History

Branch Ambassador

Capital One
12.2022 - Current
  • Overseeing daily store operations, ensuring compliance with company policies, and maintaining food safety standards.
  • Hiring, training, scheduling, and managing a team to ensure smooth workflow and customer service excellence.
  • Addressing customer concerns, ensuring satisfaction, and fostering a positive dining experience.
  • Managing inventory levels, ordering supplies, and minimizing waste to control costs.
  • Handling cash management, tracking sales performance, and meeting revenue goals.
  • Ensuring all products meet Subway’s quality standards and maintaining cleanliness throughout the store.
  • Motivating staff, fostering teamwork, and setting a professional example for customer interactions.

Manager

SUBWAY®Restaurants
08.2001 - 12.2022
  • Overseeing daily store operations, ensuring compliance with company policies, and maintaining food safety standards.
  • Hiring, training, scheduling, and managing a team to ensure smooth workflow and customer service excellence.
  • Addressing customer concerns, ensuring satisfaction, and fostering a positive dining experience.
  • Managing inventory levels, ordering supplies, and minimizing waste to control costs.
  • Handling cash management, tracking sales performance, and meeting revenue goals.
  • Ensuring all products meet Subway’s quality standards and maintaining cleanliness throughout the store.
  • Motivating staff, fostering teamwork, and setting a professional example for customer interactions.

Education

Certificate Of Computer Data Processor - Computer And Information Systems

Camelot College
Baton Rouge, LA
09.1999

High School Diploma -

Central High School
Baton Rouge, LA
08.1997

Skills

  • Brand awareness
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Creative thinking
  • Effective communication
  • Adaptability and flexibility
  • Relationship building
  • Data entry
  • Task prioritization
  • Analytical thinking
  • Public speaking

Timeline

Branch Ambassador

Capital One
12.2022 - Current

Manager

SUBWAY®Restaurants
08.2001 - 12.2022

Certificate Of Computer Data Processor - Computer And Information Systems

Camelot College

High School Diploma -

Central High School

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Kendral Alford