Precious Wyche
East Patchogue,NY
Summary
At Capital One Bank N.A, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined branch operations. My expertise in strategic communications and problem-solving, coupled with a strong foundation in customer service and teamwork, led to notable improvements in service standards and team performance.
Overview
3
3
years of professional experience
Work History
Branch Ambassador
Capital One Bank N.A
04.2022 - Current
- Improved customer satisfaction by providing personalized service and addressing concerns promptly.
- Managed daily cash transactions accurately and efficiently, upholding stringent security protocols.
- Facilitated team communication to efficiently address client needs and resolve issues.
- Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
- Enhanced branch operations by implementing efficient processes for day-to-day tasks.
- Engaged with customers to establish relationships.
- Maintained a thorough understanding of all banking products and services offered within the branch to provide knowledgeable guidance to clients.
- Collaborated with management to implement effective staff training programs focused on improving customer interactions and overall performance metrics.
- Demonstrated leadership skills by serving as an ambassador between the bank''s various departments, facilitating effective communication and collaboration to address client needs.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Mentored new team members, fostering a collaborative work environment and promoting employee growth.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2027
Associate of Arts - Communications Studies
Suffolk County Community College
Selden, NY05-2017
Skills
- Brand Awareness
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Decision-Making
- Strategic communications
Timeline
Branch Ambassador
Capital One Bank N.A
04.2022 - Current
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Arts - Communications Studies
Suffolk County Community College
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