Kendreana James
Breaux Bridge,LA
Summary
Healthcare worker with 12 years of experience in patient interaction and support roles.Seeking a Healthcare position to leverage patient service skills and medical office administration education. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Clinical Customer Service Representative
American Specialty Health
Remote
03.2025 - Current
- Collaborated with healthcare professionals to ensure timely resolution of patients'' concerns and improved overall experience..
- Managed sensitive patient information with strict adherence to HIPAA regulations, ensuring confidentiality and data security.
- Provided empathetic support for patients experiencing difficulties, fostering a positive customer service experience.
- Answered and directed phone calls, filed documents, performed data entry and handled billing.
- Maintained a high level of knowledge about clinical procedures, enabling the provision of reliable assistance to customers.
Patient Access Representative
Ochsner Medical Center
Lafayette, LA
04.2024 - 11.2024
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collected co-pays and other payments from patients at time of service.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
Patient Access Representative
Ochsner
Lafayette, LA
04.2021 - 03.2023
- Provide excellent customer service to all patients, guests, and family members.
- Ensures all required forms are completed, and other paperwork/documents are gathered and accurate.
- Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles, and self-pay portions due.
- Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve interpersonal conflicts.
Caregiver
Leading Healthcare
Lafayette, LA
12.2015 - 02.2020
- Provided attentive care by assisting with daily living activities and monitoring health and behavioral changes, effectively communicating needs to healthcare professionals
- Managed medication schedules, ensuring accurate administration and adherence to prescribed healthcare plans
- Facilitated client mobility, employing safe transfer techniques and equipment, and accompanied clients to appointments for comprehensive support
Education
Diploma - Medical Office Administration
Remington College
Lafayette, LA11.2020
Skills
- Billing and Coding Procedures
- Insurance Verification
- Processing Payments
- Greeting Patients and Guests Courteously
- Knowledgeable of Medical Terminology
- Scheduling Appointments
- Medical Record Filing
- Great Team Player
- Great Communicator
- Knowledgeable of HIPPA Guidelines
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
Timeline
Clinical Customer Service Representative
American Specialty Health
03.2025 - Current
Patient Access Representative
Ochsner Medical Center
04.2024 - 11.2024
Patient Access Representative
Ochsner
04.2021 - 03.2023
Caregiver
Leading Healthcare
12.2015 - 02.2020
Diploma - Medical Office Administration
Remington College