Kendrese Jones

• Conducted frequent leader rounding to maintain safe work environment.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and increase patient satisfaction from 81% to averaging 90%.
• Monitored duties assigned to personnel to promote high levels of patient care and job efficiency with turnover rates of 0% for last 3 fiscal year quarters.
• Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
• Budgeted for resources to control expenditure and maximize profits.
• Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
• Attended regular meetings with hospital administrators to discuss clinic operations and policies.
• Developed and implemented team building activities to foster collaboration and improve employee morale.
• Created and implemented policies to improve operational efficiency and patient care quality.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Spearheaded and implemented new projects to expand scope of engagement.
• Developed policies and procedures for effective pharmacy management.
• Proven ability to develop and implement creative solutions to complex problems
• Paid attention to detail while completing assignments
• Skilled at working independently and collaboratively in team environment
• Learned and adapted quickly to new technology and software applications

• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Conducted routine monthly facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated joint commission regulations.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Recruited, hired and trained 75 staff, providing direct supervision, ongoing staff development and continuing education to employees.

• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Implemented medication and IV administration, catheter insertion, and airway management.
• Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
• Assessed physical, psychological, physiologic, and cognitive status of patients.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Participated in 4 hospital committees to recommend quality improvement initiatives (staff operations, retention council, unit based quality practice council, and innovations council).
• Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
• Communicated with family members and loved ones to provide information about patient care, treatments and medical options.
• Administered medications and fluids and checked vital signs on critically ill newborns.

GPA: 3.69/4.0

• Dean's List Fall 2009- Fall 2013
• Member of National Society of Collegiate Scholars
• Member of Chi Eta Phi, Zeta Chi Beta Nursing Chapter