Kendria Johnson

This was a temp service position.

• Delivered packages to customer doorsteps and business offices.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Verified accuracy of all deliveries against order forms.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Expedited deliveries to meet customer deadlines and requirements.
• Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

• I worked putting sheets on bed toppers, packaging, mattress assembly, and fork truck.
• Followed protocols to enhance protection and maintain safe work environment.
• Met daily production quotas by working effectively within a fast-paced assembly line environment.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
• Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
• Followed outlined specifications to implement assembly plans.
• Boxed, labeled, and transported items to support assembly operations.
• Assisted quality assurance by inspecting items and removing defective parts.
• Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
• Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
• Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
• Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
• Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
• Performed visual and functional inspection of components to determine quality and identify defects.

• Ran parts through machine to be painted for production lines.
• Cleaned paint guns every 20-25 minutes to prevent clumping of paint on handles.
• Organized work to meet demanding production goals.
• Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
• Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
• Resolved issues quickly to maintain productivity goals.
• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
• Assisted in training new employees on production processes, ensuring a seamless integration into the team.

• Assisted customers with their roadside assistance plans with inbound and outbound calls
• Contacted local tow truck companies and discuss rates to assist customer
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.
• Participated in training programs to enhance product knowledge and customer service skills.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Improved resolution time with effective problem-solving for customer complaints.

• Provided attentive and courteous service to guests, ensuring a welcoming and positive dining experience.
• Delivered freshly prepared meals, breads, salads, and beverages promptly and with care.
• Proactively engaged with patrons by circulating throughout the dining area to address their needs and enhance customer satisfaction.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.