Results-driven professional with experience in customer service and front desk operations. Skilled in data entry and cash handling, consistently enhancing customer experiences and satisfaction levels through timely resolution of inquiries.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Focus Services
Beaumont Tx
08.2025 - 10.2025
Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
Managed high-volume call traffic while maintaining professionalism and patience under pressure.
Documented customer interactions in CRM system to ensure complete and accurate records.
Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Rep/ Cashier
Kroger
Beaumont, TX
05.2023 - 07.2024
Responded to customer inquiries, providing accurate information and support for various products.
Processed transactions efficiently, ensuring a smooth checkout experience for customers.
Assisted in resolving customer issues, leveraging problem-solving skills to enhance satisfaction.
Maintained product knowledge to effectively communicate features and benefits to customers processed high value transaction Including bill payments, Lottery sales, Money orders and Check cashing.
Upheld accurate cash drawer balances and followed company financial procedures.
Resolved customer inquiries and concerns while delivering excellent service at the service desk.
Front Desk Clerk
Fairfield Inn & Suites
Beaumont, TX
06.2021 - 11.2022
Managed front desk operations, ensuring efficient check-in and check-out processes for guests.