Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendria Minix

BEAUMONT

Summary

Results-driven professional with experience in customer service and front desk operations. Skilled in data entry and cash handling, consistently enhancing customer experiences and satisfaction levels through timely resolution of inquiries.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Focus Services
Beaumont Tx
08.2025 - 10.2025
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Managed high-volume call traffic while maintaining professionalism and patience under pressure.
  • Documented customer interactions in CRM system to ensure complete and accurate records.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Customer Service Rep/ Cashier

Kroger
Beaumont, TX
05.2023 - 07.2024
  • Responded to customer inquiries, providing accurate information and support for various products.
  • Processed transactions efficiently, ensuring a smooth checkout experience for customers.
  • Assisted in resolving customer issues, leveraging problem-solving skills to enhance satisfaction.
  • Maintained product knowledge to effectively communicate features and benefits to customers processed high value transaction Including bill payments, Lottery sales, Money orders and Check cashing.
  • Upheld accurate cash drawer balances and followed company financial procedures.
  • Resolved customer inquiries and concerns while delivering excellent service at the service desk.

Front Desk Clerk

Fairfield Inn & Suites
Beaumont, TX
06.2021 - 11.2022
  • Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
  • Provided exceptional customer service, addressing guest inquiries and resolving concerns promptly.
  • Coordinated room assignments and maintained accurate reservation records using hotel management software.
  • Assisted in maintaining lobby cleanliness and organized promotional materials to enhance guest experience.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Beaumont United High School
Beaumont, TX
05-2023

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Cash Handling & POS Transactions
  • Time Management & Multitasking
  • Microsoft Word & Basic Computer Skills
  • Front Desk & Hospitality Operations
  • Communication Skills
  • Telephone System
  • Maintaining Patient Confidentiality

Timeline

Call Center Representative

Focus Services
08.2025 - 10.2025

Customer Service Rep/ Cashier

Kroger
05.2023 - 07.2024

Front Desk Clerk

Fairfield Inn & Suites
06.2021 - 11.2022

High School Diploma -

Beaumont United High School