Kendria Williams
Humble,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Security
United Protection Serves
12.2018 - 06.2019
- Confirmed visitor identification prior to granting entry into the building.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Observed patrons and customers to quickly address security situations.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Provider
Central Home Health Care
02.2018 - 11.2018
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Security
SOS Security
01.2017 - 01.2018
- Assisted with maintaining accurate records of all security logs and reports related to security incidents.
- Verified guest identification for security purposes.
- Monitored security cameras throughout the premises.
- Maintained security in restricted areas.
Security
Allied University
12.2016 - 12.2017
- Surveyed facility to maximize safety and security.
- Monitored security cameras in designated areas.
- Monitored security cameras to ensure safety and security of all guests.
Loading/Unloading
FedEx Warehouse
Houston, Texas
01.2015 - 11.2016
- Assembled orders according to customer requests.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Organized warehouse space for efficient storage of products.
- Inspected incoming shipments for damage or discrepancies.
- Processed returns of defective merchandise as required.
Cashier
Popeye’s
09.2013 - 12.2014
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier
Mc. Donalds
Houston , TX
02.2010 - 08.2013
- Ensured compliance with all safety regulations within the store environment.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Cashier
McDonald’s
02.2010 - 08.2013
- Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
- Communicated effectively with co-workers to ensure smooth workflow.
- Ensured that all food products were prepared fresh daily and stored properly.
- Operated cash register to process customer payments accurately and efficiently.
- Collaborated with other team members to ensure timely completion of tasks.
Education
Diploma -
Penn foster institute
01.2018
Skills
- Proven customer support experience
- Strong phone contact handling skills
- Active listening
- Customer orientation
- Ability to adapt/respond to different types of characters
- Excellent communication skills
- Presentation skills
- Multi-tasking
- Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Strong written and oral communication
- Leadership skills
- Problem Resolution
- Critical Thinking
Timeline
Security
United Protection Serves
12.2018 - 06.2019
Provider
Central Home Health Care
02.2018 - 11.2018
Security
SOS Security
01.2017 - 01.2018
Security
Allied University
12.2016 - 12.2017
Loading/Unloading
FedEx Warehouse
01.2015 - 11.2016
Cashier
Popeye’s
09.2013 - 12.2014
Cashier
Mc. Donalds
02.2010 - 08.2013
Cashier
McDonald’s
02.2010 - 08.2013
Diploma -
Penn foster institute
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