KENDRICK ACOSTA HERRERA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
HVAC Installer
CGS Construction Group
06.2023 - 10.2024
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment
- Installed components to improve HVAC system performance
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits
- Worked in strict compliance with applicable OSHA regulations and safety requirements
Salesman
The Kirby Company
01.2023 - 03.2024
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Security Guard
Securitas Security Services USA
03.2021 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Responded quickly to incidents and assessed active situations for security concerns
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Car Detailer
Enterprise Car Rental
11.2022 - 01.2023
- Maintained clean, tidy and safe work environment
- Vacuumed interiors of vehicles to remove dirt and debris
- Washed, waxed, and buffed vehicle bodies for professional shine
- Collected and disposed of trash in vehicle console spaces and under seats
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot- and stain-resistant chemicals to preserve and protect interior components
Appliance Installer
Ferguson
10.2020 - 04.2022
- Delivered, loaded and unloaded and installed Household Kitchen Appliances
- Lifted 250 pounds unassisted to load and unload appliances
- Worked independently and took responsibility for repair of assigned equipment
- Applied mechanical skills to perform maintenance on equipment
- Managed time efficiently in order to complete all tasks within deadlines
Amusement Ride Operator
SeaWorld Adventure Park
05.2021 - 12.2021
Life Insurance Agent
PHP Agency Inc.
03.2020 - 09.2020
- Maintained high standards of customer service by building relationships with clients
- Analyzed customers' financial situations to recommend appropriate life insurance policies
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
- Provided coverage option information to assist clients in protecting assets
Education
High School Diploma -
Heartland Youthbuild Charter School Of California
Los Angeles, CASkills
- CCTV Monitoring
- Security Operations Experience
- First Aid Certified
- Background Investigations
- Technical Troubleshooting
- System Maintenance
- Blueprint Reading
- HVAC and Refrigeration Systems
- Work Scheduling
- Cooling Systems Maintenance
- Vehicle Maintenance
- Multitasking Abilities
- Public Speaking
- Organization
- Customer Service
- Equipment Replacement
- OSHA compliance
- Blueprint reading
Certification
Certified Private Security Officer, SECURITAS, 05/01/21
Timeline
HVAC Installer
CGS Construction Group
06.2023 - 10.2024
Salesman
The Kirby Company
01.2023 - 03.2024
Car Detailer
Enterprise Car Rental
11.2022 - 01.2023
Amusement Ride Operator
SeaWorld Adventure Park
05.2021 - 12.2021
Security Guard
Securitas Security Services USA
03.2021 - 04.2023
Appliance Installer
Ferguson
10.2020 - 04.2022
Life Insurance Agent
PHP Agency Inc.
03.2020 - 09.2020
Certified Private Security Officer, SECURITAS, 05/01/21
High School Diploma -
Heartland Youthbuild Charter School Of California
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