Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteLocation: Lee's Summit, MOIndependence, MOBlue Springs, MOKansas City, MO
Open to relocation: No
Open To Work
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KENDRICK E. SERIG
Office Assistant, Customer Service
Lee's Summit,MO
Work Preference
Summary
Dependable professional with extensive experience in customer service, healthcare benefits, business operations, public teaching, contract drafting and review, contract compliance and legal liability avoidance. Communicates effectively, solves problems, and builds positive relationships to enhance organizational success. Committed to maintaining an active lifestyle and demonstrating a strong work ethic.
Work History
Customer Service Representative, Level 3
CVS CAREMARK
Lee's Summit, MO
10.2011 - 08.2026
- Provided professional customer service to Federal Employee Program members regarding prescription benefits, accounts, and service issues.
- Researched complex customer concerns across multiple systems to provide effective solutions.
- Clarified complex benefits, policies, and procedures for customers with varying levels of understanding.
- Protected confidential information while following privacy, security, and company requirements.
- Documented customer interactions accurately and completed required follow-up.
- Collaborated with supervisors and departments to resolve challenging customer issues.
- Maintained professionalism, patience, and composure when assisting frustrated customers.
- Successfully adapted to changing policies, technology, procedures, and business requirements.
- Customer Service Representative, Level 3 BCBS Federal Employee Prescription Program
REAL ESTATE BUSINESS OWNER, Broker-Salesperson
Self Employed
Lee's Simmit, MO
06.1997 - 04.2010
- Owned and operated real estate business, overseeing daily operations, client management, transaction processing, contract negotiations, and deadline adherence.
- Negotiated transactions and worked with buyers, sellers, lenders, title companies, inspectors, contractors, and other professionals.
- Built long-term client relationships through communication, customer service, referrals, and follow-through.
- Cultivated long-term client relationships through effective communication, exceptional customer service, and proactive follow-through on referrals.
- Conducted thorough research on property, market trends, contracts, and transactions to empower clients in making informed decisions.
- Worked independently while managing multiple priorities and competing deadlines.
Math Teacher / Educator
ANDREW DRUM ALTERNATIVE HIGH SCHOOL
Independence, Missouri
01.1995 - 01.1997
- Delivered instruction and educational support, managing daily responsibilities to foster a structured learning environment.
- Created individualized curricula to enhance student engagement and address diverse learning needs.
- Developed engaging lesson plans for diverse student needs.
- Implemented innovative teaching methods to enhance student understanding.
- Facilitated classroom discussions to promote critical thinking skills.
Math Teacher / Educator
KING MIDDLE SCHOOL
Milton, Florida
01.1990 - 01.1995
- Planned and delivered instruction, maintained records, and evaluated student progress to enhance learning outcomes while effectively communicating with students, parents, administrators, and fellow educators.
- Facilitated collaborative group activities to enhance peer learning.
- Assessed student performance through regular quizzes and assignments.
Ordained Non-Denominational Minister, Volunteer
Contemporary Christian Center
Pensacola, FL
01.1987 - 01.1995
- Delivered teaching, public speaking, encouragement, guidance, and community support while demonstrating leadership, discretion, patience, and responsibility.
- Led worship services, engaging congregation through music and prayer.
- Provided pastoral care, offering support during personal crises and life events.
Overview
15
15
Customer Service, CVS Caremark
13
13
Real Estate Business Ownwer Broker-Salesperson
7
7
Mathematics Public Educator/Teacher
Education
Bachelor of Science - Mathematics Education
University of West Florida
Pensacola, FloridaAssociate of Science - Electrical Engineering
Pensacola State College
Pensacola, FL 08.1981 - 06.1985
Skills
- Customer Service
- Documentation
- Problem Solving
- Policy & Procedure Compliance
- Research
- Computer/Data Entry
- Microsoft Outlook
- Administrative Support
- Attention to Detail
- Time Management
- Adaptability
- Independent Work
- Teamwork
- Training & Instruction
- Communication
- Relationship Building
- Dependability
- Microsoft outlook
- Researching
- Effective communication
- Critical thinking
- Staff training
- Tactful and diplomatic
- Positive and professional
Timeline
Customer Service Representative, Level 3
CVS CAREMARK
10.2011 - 08.2026
REAL ESTATE BUSINESS OWNER, Broker-Salesperson
Self Employed
06.1997 - 04.2010
Math Teacher / Educator
ANDREW DRUM ALTERNATIVE HIGH SCHOOL
01.1995 - 01.1997
Math Teacher / Educator
KING MIDDLE SCHOOL
01.1990 - 01.1995
Ordained Non-Denominational Minister, Volunteer
Contemporary Christian Center
01.1987 - 01.1995
Associate of Science - Electrical Engineering
Pensacola State College
08.1981 - 06.1985
Bachelor of Science - Mathematics Education
University of West Florida