Kayani Brimage
Bank of America
Monmouth Junction,NJ
1
Language
7
years of professional experience
Customer Service Representative with over 6 years of experience delivering exceptional support across banking, retail, food service, and customer-facing environments. Experienced in resolving complex customer concerns, handling sensitive account information, and providing professional solutions in fast-paced settings. Recognized for strong communication, leadership development, problem-solving, and relationship-building skills. Seeking opportunities to continue growing in customer service, client relations, banking, or administrative support.
Work History
Customer Service Representative Level 3
9 Months- Assist customers with account inquiries, transactions, and service requests while maintaining confidentiality and compliance standards
- Resolve customer concerns through effective problem-solving and professional communication
- Handle complex customer interactions and provide appropriate solutions
- Maintain a high level of customer satisfaction through attentive service and relationship building
- Support team goals by demonstrating reliability, accuracy, and professionalism
- Utilize banking systems and technology to efficiently manage customer needs
Retail Merchandising / Price Tag Change Specialist
1 Month- Updated pricing labels and product information throughout retail locations
- Verified pricing accuracy and compliance with company standards
- Assisted with inventory organization and merchandising tasks
- Maintained attention to detail while working independently
- Temporary Contract Position | 2-Month Assignment
Cashier / Customer Service Team Member
3 Years 9 Months- Delivered exceptional service in a high-volume environment
- Processed payments accurately and efficiently
- Resolved customer concerns while maintaining a positive guest experience
- Assisted in training new team members
- Consistently demonstrated reliability and strong teamwork
Retail Sales Associate / Marketing Representative
3 Months- Promoted services through direct customer engagement
- Developed strong sales and communication skills
- Built rapport with customers and addressed concerns professionally
- Met daily outreach and performance goals
Florist
8 Months- Assisted customers with selecting flowers, arrangements, and gifts for different occasions.
- Created and maintained floral arrangements while ensuring products remained fresh and presentable.
- Provided friendly customer service and helped customers with special requests and custom orders.
- Maintained a clean, organized, and visually appealing floral department.
- Managed inventory and properly cared for flowers and floral products.
Cashier
1 Year 3 Months- Provided friendly and professional customer service during checkout.
- Accurately processed cash, credit/debit, and other forms of payment.
- Scanned merchandise efficiently while maintaining accuracy.
- Assisted customers with questions and concerns and directed them to the appropriate department when needed.
- Maintained a clean and organized checkout area.
- Worked effectively with team members during busy periods.
Curbside Pickup Attendant
1 Year 3 Months- Delivered friendly, professional customer service to enhance checkout experience.
- Assisted customers with questions and concerns and directed them to the appropriate department when needed.
- Accurately processed cash, credit/debit, and other forms of payment.
- Assisted customers with questions and concerns and directed them to the appropriate department.
- Kept checkout area clean and organized to support smooth operations.
- Contributed to team success by assisting during peak hours. with team members during busy periods
Education
High School Diploma
- Participated in leadership development training focused on communication, teamwork, community engagement, and professional growth
- Strengthened decision-making, collaboration, and leadership skills
- Completed workshops emphasizing servant leadership and personal development
High School Diploma
Skills
Oversaw customer account management to enhance satisfaction.
Directed efforts in resolving customer inquiries and issues.
Led conflict resolution strategies to maintain positive customer relations.
Implemented problem-solving techniques to address challenges.
Managed cash handling procedures and point-of-sale operations.
Streamlined banking operations for improved efficiency.
Fostered professional communication to strengthen team dynamics.
Developed leadership skills among team members through training.
Optimized time management practices to meet deadlines.
Leveraged Microsoft Office Suite for effective reporting.
Established and nurtured relationships with clients and partners.
Mentored staff through tailored training programs.
LEADERSHIP DEVELOPMENT
- Fratelli Tutti Leadership Program
- Participated in leadership development training focused on communication, teamwork, community engagement, and professional growth
- Strengthened decision-making, collaboration, and leadership skills
- Completed workshops emphasizing servant leadership and personal development
ADDITIONAL EXPERIENCE
- Event Support Staff – NJ Ultimate Women's Expo
- County Fair Assistant – Guest Services & Ticketing
- Junior Mock Juror
- Event Staff- Walmart, Fifa, Coca-Cola Event
- Event Staff- Big Bounce House Event
Languages
English
Native or Bilingual
Timeline
Customer Service Representative Level 3
Bank of America
11.2025 - 08.2026Read More
Retail Merchandising / Price Tag Change Specialist
09.2025 - 10.2025Read More
Retail Sales Associate / Marketing Representative
Alpha Ascension
09.2023 - 12.2023Read More
Cashier / Customer Service Team Member
Chick-fil-A
01.2022 - 10.2025Read More
Florist
Saker ShopRite
02.2021 - 10.2021Read More
Cashier
11.2019 - 02.2021Read More
Curbside Pickup Attendant
11.2019 - 02.2021Read More
South Brunswick High School
High School Diploma
Read More
Fratelli Tulli Leadership School
High School Diploma
Read More