Kendrick Johnson
Summary
Results-driven hospitality leader with 15+ years of progressive experience in hotel operations, including multi-property oversight and full-service hotel management. Proven track record of increasing revenue, improving occupancy rates, and leading high-performing teams across multiple locations. Skilled in financial management, staff development, guest satisfaction, and operational efficiency. Experienced with leading property management systems and committed to delivering exceptional guest experiences while maximizing profitability.
Overview
21
21
years of professional experience
2012
2012
years of post-secondary education
Work History
Area Manager
J&P Management
01.2020 - Current
- Oversee operations for a portfolio of 4 hotel properties with combined annual revenue exceeding $8M+
- Directly manage and mentor 4+ General Managers and teams of 80+ employees total
- Improved overall occupancy rates by 10-15% across properties through strategic pricing and operational improvements
- Increased revenue performance year-over-year by implementing cost controls and sales initiatives
- Ensure brand compliance, operational consistency, and high guest satisfaction scores across all locations
General Manager
Aimbridge Hospitality
Dallas
01.2013 - 01.2020
- Led full-service hotel operations with annual revenue of approximately $3M-$5M
- Managed a team of 25-40 employees, including department heads
- Increased RevPAR and occupancy by 12%+ through targeted sales strategies and improved guest experience
- Reduced operating costs by 8-10% through efficient labor management and vendor negotiations
- Consistently achieved high guest satisfaction scores and maintained brand standards
Leasing Agent
Ultris Island Park
Shreveport
01.2009 - 01.2013
- Maintained 90-95% occupancy rates through effective leasing and customer service
- Managed 20+ leases per month including renewals and new tenants
- Increased lease renewals by building strong tenant relationships and responsive service
- Assisted with marketing efforts to attract new residents
Front Office Manager
Hilton Garden Inn
Shreveport
01.2005 - 01.2009
- Supervised front desk team of 10-15 employees in a high-volume hotel environment
- Improved guest satisfaction scores by 15% through staff training and service enhancements
- Managed daily operations including reservations, guest services, and issue resolution
- Streamlined check-in/check-out processes to improve efficiency and guest experience
Education
Remington College
Systems And Software
- Hotel Key
- OnQ (Hilton system)
- Opera PMS
- Yardi
Timeline
Area Manager
J&P Management
01.2020 - Current
General Manager
Aimbridge Hospitality
01.2013 - 01.2020
Leasing Agent
Ultris Island Park
01.2009 - 01.2013
Front Office Manager
Hilton Garden Inn
01.2005 - 01.2009
Remington College