Sonya Washington
Fort Worth,TX
Summary
Detail-oriented payroll professional with over 20 years of experience in Workday and ADP systems. Led team training and cross-functional initiatives to improve compliance and operational efficiency. Managed multi-state payrolls, garnishments, and payroll accounting with precision.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Expert Specialist, Payroll
iA American Financial
Fort Worth, TX
06.2026 - Current
Front Office Manager
Embassy Suites
Dallas, TX
06.2026 - Current
- Managed daily front office operations, ensuring efficient guest interactions through greeting, phone management, and email responses.
- Trained and supervised front office staff to ensure exceptional customer service.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Handled guest inquiries, complaints, and special requests professionally and efficiently.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Organized staff schedules to maximize front office coverage during peak hours, ensuring seamless guest service.
- Conducted regular staff meetings to communicate goals and solicit feedback.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Analyzed customer feedback data to pinpoint specific areas for service enhancement, driving continuous improvement.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Collaborated with housekeeping and maintenance for seamless hotel operations.
- Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Coordinated room assignments, taking into account guest preferences and special requests.
- Created and optimized employee schedules for shift coverage.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Developed and maintained a positive working environment, fostering team collaboration.
- Managed team of 7 front office staff, including hiring, training, and performance evaluations.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Delegated work to staff, setting priorities and goals.
- Utilized property management systems to manage guest bookings, payments, and other transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front Desk Supervisor
Hyatt House - Aimbridge Hospitality
Dallas, TX
06.2025 - 06.2026
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored front desk staff on customer service standards and hotel procedures.
- Managed guest inquiries and resolved issues, contributing to improved satisfaction levels.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Coordinated room assignments, fulfilling guest preferences and special requests.
- Coordinated room assignments and maintained accurate booking records using hotel management software.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Assisted in scheduling staff shifts to optimize front desk coverage during peak times.
- Processed payments, cashiering duties and credit card transactions accurately.
- Created weekly schedules for front desk staff according to business needs.
Senior Workday Payroll Analyst – Team Supervisor
Integrity Marketing Group
Dallas, USA
12.2021 - 06.2026
- Workday full cycle payroll processing from run pay calculation to settlement.
- Workday Payroll support troubleshooting earnings, deductions, pay calculations, settlement, and US Company Payroll Tax Off Cycle on Demand Payments, troubleshooting Retro Pay Calculations
- Executed processing of garnishments, bonuses, retroactive payments, and other special payrolls accurately.
- Verified daily and weekly timekeeping records for accuracy and compliance with company policies.
- Imported payroll time data and reconciled discrepancies before processing.
- Transition Bonus Processing for M&As
- Assisted in the implementation of new payroll systems and updates.
- Participated in the Implementation from ADP to Workday
- Maintained global cash card program by overseeing transactions and compliance.
- Tracked and distributed referral bonuses to eligible employees, ensuring timely and accurate processing.
- Incentive/commission/bonus data import for payroll processing
- Facilitated direct deposit transition for new hires and acquired employees.
- Reviewed timesheets for accuracy prior to submitting them for processing.
- Responded promptly to inquiries from external auditors or government agencies regarding payroll matters.
- Managed maintenance of leave of absence records and distributed related payments.
- Generated headcount reports specific to business units for management review.
- Compiled benefits accounting reports for each vendor, maintaining accuracy and supporting financial reconciliation.
- Develop Workday training materials and provide support.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
Front Desk Supervisor
Hyatt Place - Aimbridge
Plano, Texas
03.2022 - 06.2025
- Supervised front desk operations, enhancing guest check-in and check-out efficiency.
- Trained front desk staff on customer service standards and hotel procedures.
- Managed guest inquiries and resolved issues, improving overall guest satisfaction.
- Coordinated room assignments and maintained accurate booking records using hotel management software to streamline operations.
- Collaborated with housekeeping to ensure timely availability of rooms for guests.
Front Desk Agent
Hyatt Corporation
Euless, Texas
06.2019 - 02.2022
- Greeted guests warmly and ensured smooth check-in experiences.
- Assisted with check-in and check-out procedures for guests.
- Handled guest inquiries and resolved issues promptly at the front desk.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Managed reservation system and updated guest information accurately.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Processed payments and maintained accurate financial records daily.
- Ensured accurate cash management during shifts responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
Senior Payroll Administrator
Marc Group
Irving, USA
12.2014 - 12.2021
- Establish and maintain ADP employee and payroll records.
- Audit ADP timekeeping records for compliance with established standards.
- Set up and balance ADP earnings and benefit deductions, ensuring accurate employee compensation.
- Set up and maintain ADP wage garnishments and levies.
- Review and audit ADP system-generated reports, such as registers and standard reports, and correct any out-of-balance or incorrect entries.
- Review ADP registers for accuracy on employee and employer taxes.
- Upload and post general ledger entries.
- Prepared monthly financial reconciliations between ADP and general ledger, identifying and resolving discrepancies.
- Act as a resource to employees to assist in questions and problem resolution.
- Prepare ad-hoc reports for management.
- Build trusting relationships with internal 'customers' and peers, maintaining confidentiality relating to employee information.
- Recommended policies and procedures to improve payroll processing efficiency and minimize expenses.
HR/Payroll/Benefits Generalist
Color Spot Nurseries
Addison, USA
09.2008 - 12.2014
- Complete and process payroll, check requests, and final checks.
- Review, verification, and distribution of paychecks.
- Enter punch corrections for accurate payroll processing.
- Record, update, and maintain employee information regarding payroll.
- Investigate and resolve any discrepancies related to payroll or deductions.
- Review and process new hire packets.
- Conduct job candidate interviews to evaluate qualifications and organizational fit, contributing to effective hiring decisions.
- Keep records of benefits plan participation such as insurance and personnel transactions such as hires, promotions, transfers, performance reviews, and terminations.
- Assisted eligible employees in understanding and managing their benefits options.
- Prepare and conduct employee separation notices, related documentation, and exit interviews to determine the reasons behind separations.
- Investigate workplace accidents to determine causes and prevent future incidents. and prepare reports for insurance carriers. (Filing WC Claim)
- Record, update, and maintain employee information.
Education
Bachelors - Business Administration
LeTourneau University
Dallas, TXSkills
- Workday payroll processing
- Payroll software
- Payroll project management
- Payroll process optimization
- Payroll compliance
- Payroll compliance knowledge
- ADP payroll compliance
- Payroll data analysis
- Payroll system integration
- Payroll problem resolution
Certification
- CPP (2026)
Timeline
Expert Specialist, Payroll
iA American Financial
06.2026 - Current
Front Office Manager
Embassy Suites
06.2026 - Current
Front Desk Supervisor
Hyatt House - Aimbridge Hospitality
06.2025 - 06.2026
Front Desk Supervisor
Hyatt Place - Aimbridge
03.2022 - 06.2025
Senior Workday Payroll Analyst – Team Supervisor
Integrity Marketing Group
12.2021 - 06.2026
Front Desk Agent
Hyatt Corporation
06.2019 - 02.2022
Senior Payroll Administrator
Marc Group
12.2014 - 12.2021
HR/Payroll/Benefits Generalist
Color Spot Nurseries
09.2008 - 12.2014
Bachelors - Business Administration
LeTourneau University