Kendrick M. Stephens
Atlanta,GA
Summary
Encouraging Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Store Manager
Coach
07.2018 - Current
- Developed sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in all aspects of business.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
Assistant Manager
Coach
10.2012 - 06.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Lead Supervisor
American Eagle Outfitters, Inc
08.2006 - 07.2012
- Created positive team-oriented environment and focused on guests through employee development and motivation.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Bachelor Of Applied Science - Hospitality Administration And Management
Shelton State Community College
Tuscaloosa, AL05.2010
Skills
- Customer Service
- Training and Mentorship
- Team Development
- Outstanding Communication Skills
- Problem-Solving
Timeline
Store Manager
Coach
07.2018 - Current
Assistant Manager
Coach
10.2012 - 06.2018
Lead Supervisor
American Eagle Outfitters, Inc
08.2006 - 07.2012
Bachelor Of Applied Science - Hospitality Administration And Management
Shelton State Community College