Kendrick Young
Houston,TX
Summary
Military Veteran with expertise in customer service, prioritizing tasks, and managing multiple responsibilities in medical, professional, and logistic environments. Proven track record of resolving escalated customer issues and maintaining strong relationships through effective communication, while collaborating with teams to achieve both individual and organizational objectives.
Overview
13
13
years of professional experience
Work History
Trainer
EDY Logistics
Houston, Texas
11.2022 - 05.2023
- Maintained accurate delivery logs and records to ensure accountability.
- Delivered goods and services punctually while ensuring excellent condition.
- Conducted on-road assessments to evaluate driver performance and skills.
Driver
Teal Logistics
Houston, TX
07.2018 - 12.2021
- Maintained 95% customer satisfaction rate for timely delivery of Amazon products.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
Office Associate
Munsch Hardt Kopf & Harr
Houston, Texas
08.2016 - 07.2018
- Filed and retrieved records to support business needs and boost team productivity
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls, and tracked documentation.
CORPSMAN
United States Navy
Seattle, USA
10.2010 - 10.2015
- Developed and implemented program curriculum for youth and adult participants with mental health disorders
- Supported participants in developing leadership skills through team building exercises.
- Demonstrated composure in high-pressure situations, managing escalations, and resolving conflicts, skills applicable to emergency medical response.
Education
Bachelor of Arts - General Studies
Texas Southern Universirty
Houston, TX12.2025
Skills
- Customer interaction and service
- Team leadership and collaboration
- Effective communication skills
- Conflict resolution strategies
- Problem-solving
- Call center experience
- Filing
- Customer service
- Data entry
- Shipping and logistics
Accomplishments
Cum Laude
Timeline
Trainer
EDY Logistics
11.2022 - 05.2023
Driver
Teal Logistics
07.2018 - 12.2021
Office Associate
Munsch Hardt Kopf & Harr
08.2016 - 07.2018
CORPSMAN
United States Navy
10.2010 - 10.2015
Bachelor of Arts - General Studies
Texas Southern Universirty