WASHONDRIA R. LEWIS
Irving,TX
Summary
Organized Associate skilled in processing sales transactions and communicating with customers to deliver top-quality service. Proficient POS system user with three years of retail experience. Driven to meet sales quotas and promote loyalty programs to support company goals. Energetic General Manager with 5 years of sales experience. Communicates with customers to answer questions, recommend products, or resolve complaints. Persuasive salesperson with POS system expertise and aptitude for quickly learning new processes and policies. Skilled team player with strong background in all work environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and reliable team player focused on going above and beyond to support team and serve customers. Trained in management and offering top-notch skilled abilities. Motivated to continue to learn and grow as business professional. Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Trainer
FedEx Ground
Dallas, TX
2024 - Current
- Delivered training sessions on safety protocols and operational procedures to enhance employee understanding.
- Facilitated onboarding programs for new hires, ensuring familiarity with company policies and practices.
- Developed instructional materials to support various training initiatives and improve knowledge retention.
- Conducted assessments to evaluate employee performance and identify areas for further development.
- Collaborated with management to refine training processes, resulting in improved efficiency and engagement.
- Mentored junior trainers, providing guidance on effective teaching methodologies and best practices.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Ambassador
Amazon
Coppell, TX
10.2019 - 2024
- Monitored suspicious behavior and executed accurate transaction keying to enhance loss prevention initiatives.
- Executed return and exchange processes in accordance with store policies.
- Facilitated store recovery efforts to ensure a clean and organized sales floor during shifts.
- Executed restocking of front lanes and displays in accordance with established merchandising procedures and standards.
Manager
Subway
Waco, TX
04.2018 - 03.2019
- Managed preparation of payroll and maintenance budgets for corporate management approval.
- Streamlined back office procedures, focusing on hiring and employment processes.
- Oversaw team performance through comprehensive appraisals and promotion recommendations.
- Developed and managed operating and capital budgets for division, ensuring alignment with financial objectives.
- Directed cross-functional project initiatives, driving collaboration and accountability across teams.
- Enforced accountability among associates to ensure compliance with operational guidelines, brand standards, customer service expectations, and company policies.
- Collaborated with finance team to optimize accounts payable, accounts receivable, and payroll processes.
- Oversaw business operations in collaboration with senior management to establish KPIs and develop operational dashboards.
- Monitored labor sales and inventory levels while overseeing operations to optimize returns.
- Directed daily operations and managed special projects in a dynamic [type] environment.
- Facilitated seamless work handoffs and scheduling coordination among shift managers.
- Assisted department by communicating policy updates. Addressed inquiries and supported compliance efforts.
- Directed operations of residential facility for at-risk individuals, ensuring a safe and supportive environment.
- Enhanced individual team member performance through targeted motivation and training initiatives.
- Directed and supervised hourly and temporary personnel, ensuring efficient workflow and adherence to processes.
- Oversaw staff resource allocation through diligent monitoring and forecasting of future staffing requirements.
- Conducted interviews, hired, and trained employees while managing work schedules.
- Established mentoring programs to accelerate onboarding and integration of new staff.
- Managed resource allocation and scheduling to ensure target achievement.
- Oversaw employee performance by implementing disciplinary measures, coaching, and counseling sessions.
- Spearheaded development of marketing campaigns for upcoming events utilizing social media platforms.
- Oversaw household administration, including management of administrative tasks and bookkeeping responsibilities.
Machine Operator
Cargill's
Waco, TX
03.2017 - 01.2018
- Configured and operated machinery according to production orders and specifications.
- Ensured strict compliance with safety regulations to safeguard personnel and company assets.
- Analyzed and interpreted specifications to ensure alignment with job requirements.
- Mounted attachments and calibrated pressure and tension to ensure optimal work quality.
- Diagnosed and resolved stoppages and breakdowns to restore operational performance.
- Maintained machinery cleanliness and operational efficiency to ensure consistent production target achievement.
- Conducted pre-shift equipment inspections to ensure operational readiness and identify maintenance requirements.
- Executed placement and unloading of items to enhance production efficiency.
- Oversaw quality assurance of finished products through systematic inspections and non-destructive testing.
- Executed basic repairs to restore optimal performance of malfunctioning machinery.
- Evaluated and assessed batches of raw materials for optimal input into production machinery.
- Optimized and calibrated production equipment to ensure consistent speed and material flow.
- Executed thorough cleaning and organization of work areas to eliminate safety hazards.
- Conducted thorough inspections of finished products to ensure compliance with quality standards.
- Analyzed and interpreted production orders to ensure precise execution and resource efficiency.
- Facilitated product transfer to subsequent stations for efficient processing and packaging.
- Logged rework data into system to enhance monitoring and tracking of production activities.
General Manager
Taco Bueno
Hewitt, TX
01.2011 - 01.2017
- Conducted comprehensive analysis to guide strategic decision-making and delivered data-driven recommendations to senior leadership.
- Managed preparation of payroll and maintenance budgets for corporate management approval.
- Executed compliance with safety, loss prevention, and cash-handling procedures to drive shrink reduction.
- Led restructuring of sales departments, enhancing store operations and customer service techniques.
- Guided entry-level associates in professional development, facilitating their advancement into leadership roles.
- Oversaw team performance through comprehensive appraisals and promotion recommendations.
- Oversaw business operations in collaboration with senior management to establish KPIs and develop operational dashboards.
- Developed and managed operating and capital budgets for division, ensuring alignment with financial goals.
- Acknowledged for exceptional ability to cultivate and inspire both management and hourly teams.
- Enforced accountability among associates to ensure compliance with operational guidelines, brand standards, customer service expectations, and company policies.
- Transformed underperforming store by overhauling systems, processes, training programs, and personnel management.
- Streamlined back office procedures, focusing on hiring and employment processes.
- Directed cross-functional project initiatives and resolved complex business challenges.
Education
High School Diploma - undefined
Waco High School
Waco, TX05.2003
Skills
- Led initiatives to enhance store security protocols, reducing incidents of theft Collaborated with management to develop strategic loss prevention plans Oversaw training programs for staff to improve awareness and response to security threats
- Executed targeted marketing strategies for loyalty program promotion to drive member engagement
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented feedback mechanisms to drive continuous improvement in service delivery
- Managed return and exchange operations to streamline inventory management
- Managed daily operations of point-of-sale system to enhance customer service efficiency
Timeline
Ambassador
Amazon
10.2019 - 2024
Manager
Subway
04.2018 - 03.2019
Machine Operator
Cargill's
03.2017 - 01.2018
General Manager
Taco Bueno
01.2011 - 01.2017
High School Diploma - undefined
Waco High School
Trainer
FedEx Ground
2024 - Current