Kendriel Presley
Hallsville,TX
Summary
Accomplished Floral Designer with a proven track record at Casa Flora Flower Shop, enhancing customer loyalty through exceptional design and empathetic service. Experienced in wedding and funeral floral arrangements, blending creativity with efficiency. Excelled in mentoring, fostering team growth, and boosting sales through personalized consultations. Demonstrates mastery in flower identification and relationship building, ensuring customer satisfaction and repeat business.
Looking to transition from creative, fast-paced environment where skills in design and client interaction were developed. Gained expertise in visual aesthetics and handling client requests with precision and care. Interested in leveraging these transferrable skills to contribute effectively in new field.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Floral Designer
Simply Beautiful Floral Co.
08.2023 - 12.2024
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Prepared potted plants and bouquets based on customer requirements.
- Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.
Customer Service Representative/Floral Design Salesperson
Casa Flora Flower Shop*
03.2016 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in selecting the perfect gift by understanding their needs and preferences, resulting in increased sales.
- Increased customer satisfaction by providing personalized floral design consultations and recommendations.
Floral Designer
Amazing Grace Flowers And Gifts
01.2013 - 06.2015
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
- Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.
- Implemented creative window displays, attracting passerby attention and increasing foot traffic.
- Enhanced store ambiance and customer satisfaction by designing seasonal floral arrangements for display.
- Assisted customers in selecting flowers and accessories, tailoring orders to fit budget and occasion.
Education
High School Diploma -
Longview High School
Longview, TX05-1995
Skills
- Wedding floral design
- Floral shop assistance
- Sales and marketing
- Flower identification
- Funeral floral design
- Large order fulfillment
- Plant care
- Delivery coordination
- Customer service
- Time management
- Relationship building
- Order fulfillment
Timeline
Floral Designer
Simply Beautiful Floral Co.
08.2023 - 12.2024
Customer Service Representative/Floral Design Salesperson
Casa Flora Flower Shop*
03.2016 - 08.2023
Floral Designer
Amazing Grace Flowers And Gifts
01.2013 - 06.2015
High School Diploma -
Longview High School
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