Kendry J. Suarez
Bloomfield,Connecticut
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Bank industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Virtual Financial Representative
American Eagle Financial Credit Union
East Hartford, CT
03.2023 - Current
- Handled the most calls in Q4 of 2024 among all Virtual Financial Representatives, demonstrating strong multitasking and problem-solving skills.
- Resolved members complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to members, handled concerns quickly and escalated major issues to supervisor.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
Member Account Representative (Teller), Member Account Representative
American Eagle Financial credit Union
East Hartford, CT
11.2019 - 03.2023
- I provide exceptional customer service by processing transactions, handling cash, and resolving member inquiries
- I am responsible for ensuring compliance with the credit union's policies and procedures while meeting or exceeding individual and team goals for sales and service.
YWCA of New Britain
06.2015 - 02.2019
- To assist lead teachers in a variety of functions, including observing, supervising and disciplining children, organizational duties, and optimizing the learning and play environment
- To provide a safe and nurturing environment for social and academic growth
- Provide supervision, discipline and other forms of general care, in addition to helping with instruction and cleaning work
- Assist with the implementation of daily plans and activities
- Assist in supervising children and participate with children in activities
- Maintain program site and equipment
- Communicate with parents on an ongoing basis and assist with parent conferences
- Assist with daily observations and child evaluations
- Provide guidance for children’s behavior
- Maintains CACFP and Minnesota Department of Healthy Licensing for meals and snacks, if applicable.
cashier and Customer Service Representative
NSA Super Market
02.2013 - 09.2014
- Additionally, I was responsible of managing and closing duties, including restocking items and reconciliation of the cash drawer.
Education
Bachelor of Science - Cyber Security
CharterOak Stae Colle
185 Main St, New Britain, CT 03.2025 - Current
High School Diploma -
Tirso De Molina
Carr. De Mendoza 152, Santo Domingo Este 11112, Do 01.2002 - 09.2013
Skills
Professional Skills
Intermediate Guitarist
Account management
Spanish speaking
Money handling abilities
Timeline
Bachelor of Science - Cyber Security
CharterOak Stae Colle
03.2025 - Current
Virtual Financial Representative
American Eagle Financial Credit Union
03.2023 - Current
Member Account Representative (Teller), Member Account Representative
American Eagle Financial credit Union
11.2019 - 03.2023
YWCA of New Britain
06.2015 - 02.2019
cashier and Customer Service Representative
NSA Super Market
02.2013 - 09.2014
High School Diploma -
Tirso De Molina
01.2002 - 09.2013
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