WANJIKU NJUGUNA
Wilmington,NC
Summary
Dedicated, professional financial aid advisor with a superb record of student support. A self-starter and a team player with good communication skills. Eager to master new challenges and contribute to the overall success and growth of the department.
Overview
22
22
years of professional experience
Work History
Financial Aid Counselor
University of North Carolina
01.2020 - Current
- Administer financial aid programs and ensure compliance with federal, state, and institutional rules, regulations, and requirements for a caseload of 1300+ students
- Counsel and educate students, prospective students, and their respective families on federal, state, and scholarship aid eligibility and verification processes by detailed analysis, compliance, and assessment of information
- Participate in outreach events which include presenting, campus activities, and community requests
- Provide excellent customer service and diplomacy while handling sensitive and complex situations focusing on active listening and problem solving
- Interpret regulations and exercise professional judgment when solving issues of Satisfactory Academic Progress, Special Circumstances, and Verification
- Maintain confidentiality of student information following FERPA guidelines
- Lead and participate in online and in-person Outreach classes and events
- Reconcile student eligibility for State grants.
Financial Aid Specialist IV
John A. Logan College
01.2018 - 01.2020
- Provide excellent customer service and excellent communication skills in a professional manner when relating to students and families, office team members, and other staff
- Daily processing of financial aid applications
- Responding to phone calls, walk-in traffic, and email communication from prospective and current students regarding financial aid questions
- Daily and weekly transcript evaluation
- Processing of institutional waivers
- Processing, verifying, and accurately inputting financial aid awards for prospective and continuing students
- Adhering to all federal and state regulations about awarding federal and state student financial aid
- Accessing several computer programs daily to obtain and evaluate student status to process financial aid awards and verify eligibility for each student
- Assist other staff members in evaluating end-of-semester progress to ensure student’s continued eligibility
- Assist in meeting with incoming high school students during high school orientation dates.
Director of Religious
Calvary Campus Church
01.2002 - 01.2018
- Education & Activities
- Planned, guided, implemented, and supported the education programs for children ages 2-8 years
- Recommended curriculum materials and educational programs and resources to the senior pastor
- Developed special lesson plans and activities to enhance the standardized curriculum
- Helped administrate and organize functions such as retreats, seminars, and social activities for the congregation which consisted of college students and families at least once a month
- Organized volunteers to help with various projects
- Assisted in leading the international life group and women’s discipleship program
- Trained and equipped women for leadership through the discipleship program
- Created monthly and yearly reports regarding the ministry.
Education
Master of Science - Education | Workforce Education
Southern Illinois University Carbondale
Carbondale, IL2001
Bachelor of Science - Finance
Southern Illinois University Carbondale
Carbondale, IL1995
Skills
- PROFESSIONAL SKILLS
- Ability to deal with diverse people groups
- Capable to work independently without supervision
- Excellent communication skills with a focus on team building
- Abidance to Policy & Regulations
- Attention to detail
- TECHNICAL SKILLS
- Mastery of Microsoft Office programs
- Ellucian Banner Student Information System
- Department of Education Systems – NSLDS, FAA Connect, COD
- State Grants Portal
Timeline
Financial Aid Counselor
University of North Carolina
01.2020 - Current
Financial Aid Specialist IV
John A. Logan College
01.2018 - 01.2020
Director of Religious
Calvary Campus Church
01.2002 - 01.2018
Master of Science - Education | Workforce Education
Southern Illinois University Carbondale
Bachelor of Science - Finance
Southern Illinois University Carbondale
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