TATIANNA THEOPHIN
Lake Wales,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Financial Aid Counselor
Webber International University
02.2023 - Current
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Processed federal financial aid verifications per Department of Education guidelines.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
Tax Specialist
Empire Elite Financial Solutions
01.2023 - Current
- Managed tax submissions and made sure all information complied with regulations.
- Maintained thorough and current understanding of applicable tax laws.
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Reviewed financial statements for accuracy and integrity.
JUNIOR RECRUITER
iVox Solutions
02.2022 - 02.2023
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Operated and maintained applicant tracking and candidate management systems
- Verified applicant references and employment details.
RETAIL ASSOCIATE MANAGER
T-Mobile
01.2021 - 02.2022
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team, and increase revenue
- Developed recruiting strategies to identify qualified candidates and build network
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Completed human resource operational requirements by scheduling and assigning employees.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
01.2019 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Poiniciana High school
Associates In Arts -
Valencia College
Skills
- Customer Account Management
- Responding to Difficult Customers
- Understanding Customer Needs
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Microsoft Outlook
- Microsoft Excel
- Microsoft Office
- Talent Recruiting
- Recruiting Events
- Cold Calling
- Conflict resolution
- Time management
- Organizational skills
Timeline
Financial Aid Counselor
Webber International University
02.2023 - Current
Tax Specialist
Empire Elite Financial Solutions
01.2023 - Current
JUNIOR RECRUITER
iVox Solutions
02.2022 - 02.2023
RETAIL ASSOCIATE MANAGER
T-Mobile
01.2021 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
01.2019 - 01.2021
High School Diploma -
Poiniciana High school
Associates In Arts -
Valencia College
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