Michael Griggs
Birmingham,AL
Summary
Results-driven professional with over 10 years of experience as a higher education administrator training facilitator Excellent communication skills and ability to work well with others in the group and/or, independent settings. Natural multitasker; successfully developed relationships with faculty and staff from different departments. Experience promoting student success through education, encouragement as well as mentoring to overcome obstacle. Detailed understanding of fact-checking. Committed to accurate writing and giving honest, constructive feedback. Detailed knowledge of AP style. Expert at managing multiple priorities at once and meeting deadlines in high-stress situations.
Overview
7
7
years of professional experience
Work History
Financial Aid Counselor
Fortis Institute
Birminghanm , Alabama
2022.08 - Current
- Collaborated with community-based organizations to increase economic diversity of applicant pools.
- Represented financial aid office at group meetings with high school students and parents.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Led social media outreach programs, informing prospective students of available financial aid programs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Educated colleagues on proper use of products and systems.
- Prepared and presented supplementary learning material to support the financial aid department .
Financial Aid Specialist
Purdue University Global
, AL
2021.08 - 2022.08
- Accepted and processed account payments.
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities within specific areas of study .
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
Financial Aid Specalist
Virgina College
Birmingham , Alabama
2017.04 - 2018.03
- Processed federal financial aid verifications per federal guidelines.
- Provided financial aid counseling to enrolled and prospective students.
- Led social media outreach programs, informing prospective students of available financial aid programs.
- Maintained records on attendance and participation.
- Created monitoring strategies to verify implementation of practices introduced in training.
- Developed and responded to incoming and outgoing correspondence.
- Collaborated with management to identify company training needs and scheduling.
- Led cross-functional training for external and internal clients and created all training materials and exams.
Verification Specialist - Trainer
The University Of Alabama Birmingham
Birmingham , AL
2015.07 - 2017.04
- Collaborated with community-based organizations to increase economic diversity of applicant pools.
- Represented financial aid office at group meetings with high school students and parents.
- Led social media outreach programs, informing prospective students of available financial aid programs.
- Processed federal financial aid verifications per Fedeal guidelines.
- Analyzed team performance and identified opportunities for additional training.
- Scheduled and taught in class and online courses to increase financial aid literacy
- Developed effective training plans based on department needs and objectives.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Financial Aid Counselor -Trainer
Brown Mackie College
Birmingham , Alabama
2012.07 - 2015.07
- Collaborated with community-based organizations to increase economic diversity of applicant pools.
- Led social media outreach programs, informing prospective students of available financial aid programs.
- Processed unique financial aid profiles for undergrad applications.
- Performed needs analysis of applications, accounting for financial and student background information.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Authored presentations and documentation for distribution to current and prospective students.
- Reviewed effectiveness of programs and proposed updates to maximize success.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Created training programs and instructional materials to further educate personnel.
- Held demonstrations and one-on-one coaching sessions on use of Campus Vue equipment.
Education
MASTER OF SCIENCE - Strategic Communication, Communication
Troy University
BACHELOR OF SCIENCE - undefined
The University of Montevallo
Skills
- Customer Relations
- Deadline Attainment
- Process Research
- Error Correction
- Date and Statistics
- Verification
- Campus Vue
- Banner
- Ability to multitask
- Self-starter
- New Employee Training
- Observations and Evaluations
- Creative Solution Development
- Virtual Learning Management
- Group Discussion Facilitation
- Team Exercises
- Training Assessment
- Staff Presentations
- Training Manuals and Processes
Timeline
Financial Aid Counselor
Fortis Institute
2022.08 - Current
Financial Aid Specialist
Purdue University Global
2021.08 - 2022.08
Financial Aid Specalist
Virgina College
2017.04 - 2018.03
Verification Specialist - Trainer
The University Of Alabama Birmingham
2015.07 - 2017.04
Financial Aid Counselor -Trainer
Brown Mackie College
2012.07 - 2015.07
MASTER OF SCIENCE - Strategic Communication, Communication
Troy University
BACHELOR OF SCIENCE - undefined
The University of Montevallo
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