Yadielys Morales
Miami,FL
Summary
Versatile and dedicated service professional with hands-on experience as both a barista and certified bartender. Skilled in crafting a wide variety of beverages from specialty coffees to over 80 mixed drinks with precision and creativity. Known for delivering exceptional customer service in fast-paced environments while maintaining a strong focus on quality, cleanliness, and attention to detail. Committed to creating a welcoming atmosphere and ensuring customer satisfaction with every interaction.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Financial Aid Counselor
Embry Riddle Aeronautical University
Daytona Beach, Florida
03.2025 - 05.2025
- Assist in processing aid for financial aid applicants via electronic systems, including applications, corrections, cost adjustments, checklists, and award notications.
- Perform quality control checks for Federal, State, and Institutional programs, resolving discrepancies and notifying the OperationsTeam of major issues.
- Assist with systematic processing and quality assurance reports in alignment with Financial Aid eligibility and packaging.
- Counsel students and families on financial aid eligibility for various assistance programs (Federal, State, Institutional,External).
- Provide guidance on the financial aid process, eligibility, payment options, and appeal procedures.
- Advise on financial aid award adjustments, Verification changes, and satisfactory academic progress.
- Support student retention and completion through advising on financial aid.
- Review special and unusual circumstances appeals for undergraduate and graduate students.
- Make determinations regarding additional Cost of Attendance allowances based on individual circumstances.
Entertainment Operations Escort
Universal Studios
Orlando, FL
06.2021 - 09.2024
- Facilitates entertainment performances by providing positive service and accurate information to guests according to Entertainment departmental guidelines and expectations.
- Responsible for the safety and physical well-being of performers while on set. This includes; assisting with lines, camera and photos, autograph books and other guest/management needs. Responsible for safely escorting performance vehicles to, on and from set, while monitoring guest safety.
- Assists and accompanies Entertainment performers to, on and from assigned sets. Supports Animated Characters with Dressing/Undressing character costumes including Zippers, Snaps, shoes and Head pieces.
- Responsible for assisting in operational/administrative duties which may include; daily set up and strike of stanchions and signage, proper use and refueling of company vehicles, and completion of daily paperwork.
- Follows daily care guidelines for character costumes in order to maintain the integrity of the performance or role and provides communication to management regarding costume problems, issues and concerns.
- Expected to occasionally participate in Entertainment performances as directed by Entertainment Management.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
Crew Member
Dunkin Donuts
Orlando
03.2023 - 03.2024
- Greet all guests promptly and courteously with a friendly attitude.
- Accurately take and fulfill guest orders, including preparing and serving food and beverages according to brand standards.
- Operate POS (Point of Sale) systems and handle cash and credit transactions with integrity and accuracy.
- Follow food safety and sanitation guidelines to ensure a clean and safe restaurant environment.
- Assist in the daily cleaning and maintenance of all areas of the restaurant including dining room, restrooms, and equipment.
- Replenish food and beverage items and maintain stock levels as needed.
- Work as part of a team to meet and exceed store performance goals.
- Adhere to all company policies and procedures, including those related to uniform, attendance, and safety.
- Perform other duties as assigned by management.
Education
Responsible Alcohol Serving And Selling - Certified Bartender
ABC Bartending Schools
06.2025 - 07.2025
GED
Orlando, FLSkills
- Point of sale
- Food safety
- Order fulfillment
- Customer service
- Team collaboration
- Mixology techniques
- POS system operation
- Cash handling
- Inventory management
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Sales techniques
- Problem solving
- Adaptable service
- Menu memorization
- Responsible alcohol service
- Beverage preparation
- Menu design
- Cleanliness
- Speedy and efficient
- Team player
- Friendly and outgoing
- New hire training
Timeline
Responsible Alcohol Serving And Selling - Certified Bartender
ABC Bartending Schools
06.2025 - 07.2025
Financial Aid Counselor
Embry Riddle Aeronautical University
03.2025 - 05.2025
Crew Member
Dunkin Donuts
03.2023 - 03.2024
Entertainment Operations Escort
Universal Studios
06.2021 - 09.2024
GED