Kendy William
Honolulu,HI
Summary
Experienced in invoice processing and customer service, with a proven ability to facilitate communication between departments to enhance workflow efficiency. Demonstrated conflict resolution skills by addressing staff disputes professionally while maintaining a positive work environment. Successfully organized team-building activities that improved staff morale and fostered collaboration among team members. Maintained meticulous records of customer interactions, ensuring compliance with established safety protocols and operational guidelines.
Seasoned Staff Member with deep understanding of administrative support tasks and internal operations. Demonstrated strengths in communication, collaboration, and problem-solving. Previous roles have included coordinating team schedules, maintaining office efficiency, and providing customer service. Proven track record of positively impacting workplace productivity and morale.
Overview
6
6
years of professional experience
Work History
Airport Staff
United Airlines
Honolulu, HI
05.2024 - Current
- Prepared invoices for payment processing according to established guidelines.
- Facilitated communication between departments to ensure smooth workflow.
- Communicated effectively with customers regarding their inquiries or complaints.
- Organized team building activities designed to improve morale among staff members.
- Maintained detailed records of all customer interactions.
- Identified potential risks associated with staffing operations and developed solutions accordingly.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Assisted with the development and implementation of staff policies and procedures.
- Performed administrative tasks such as filing paperwork and responding to emails.
- Ensured that employees followed established safety protocols at all times.
- Met incoming customers pleasantly and offered support and service.
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Trained newly hired employees regarding company policies and operations.
- Assisted in the onboarding process for new hires, preparing necessary documents and resources.
- Built and maintained working relationships with peers and upper management.
- Answered phone calls and routed correspondence to appropriate staff members.
- Managed front desk operations, greeting visitors and directing them to appropriate departments.
- Managed customer transactions and balanced cash registers after shifts.
- Participated in team meetings, presentations and special events.
- Compiled and distributed internal newsletters and communications.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
Sales Associate
Ice Cream company
Honolulu, HI
02.2022 - 07.2023
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Tracked sales performance metrics to identify trends in market place.
- Demonstrated product features and benefits for customers' needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Adhered to company initiatives and achieved established goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Bagged or packaged purchases and wrapped gifts.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Answered store and merchandise questions and led customers to wanted items.
Cashier Team Lead
Liquor Store
04.2020 - 06.2023
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Managed scheduling, payroll, and time off requests for team members.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Developed strong working relationships with team members to foster collaboration.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Assisted cashiers with resolving customer complaints and inquiries.
- Answered customer questions and provided store information.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
- Checked personal identifications during alcohol and tobacco sales.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Offered customers carry-out service at completion of transaction.
Education
High School Diploma -
Kosrae High School
05-2004
Skills
- Invoice processing
- Customer service
- Conflict resolution
- Team building
- Communication skills
- Record keeping
- Sales processing
- Time management
- Relationship management
- Problem solving
- Fluent in multiple languages
- Leadership qualities
- Employee mentoring
- Cleaning and organization
- Strong teamwork
- Cash handling
- Sales experience
- Visitor reception
- Organizational skills
- Team collaboration
Timeline
Airport Staff
United Airlines
05.2024 - Current
Sales Associate
Ice Cream company
02.2022 - 07.2023
Cashier Team Lead
Liquor Store
04.2020 - 06.2023
High School Diploma -
Kosrae High School