Kelsie Brodhurst
Royal Palm Beach
Summary
Experienced with accounts receivable management and invoicing processes. Utilizes efficient billing practices to ensure timely and accurate financial transactions. Track record of resolving discrepancies and maintaining detailed financial records.
Detail-oriented customer service representative known for strong problem-solving skills and effective time management. Experience in maintaining accurate records and ready to contribute to team success and elevate customer service standards.
Overview
2026
2026
years of professional experience
Work History
Airport Customer Service Agent
Palm Beach International Airport
West Palm Beach, FL
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed check-in processes, ensuring accurate documentation and timely boarding for passengers.
- Coordinated with airlines to facilitate smooth baggage handling and timely delivery.
- Trained new staff on company policies, procedures, and customer interaction techniques.
Financial Aid Student Assistant
Palm Beach State College
Loxahatchee Groves, FL
01.2018 - 06.2018
- Assisted students in completing financial aid applications, ensuring accurate information submission.
- Provided guidance on financial aid policies and procedures, improving student understanding of available resources.
- Facilitated communication between students and financial aid office, enhancing service delivery and responsiveness.
- Reviewed and processed financial aid documents for compliance with federal and state regulations.
- Contributed to office productivity by maintaining organized and accurate electronic files for all student records.
- Managed sensitive information with strict confidentiality protocols, upholding the privacy rights of all students.
Administrative Office Assistant
Palm Beach State College
Loxahatchee Groves, FL
06.2019 - 12.2020
- Coordinated office operations to enhance workflow efficiency and support departmental goals.
- Managed scheduling and calendar appointments for faculty and staff, ensuring timely communication.
- Facilitated the preparation of reports and presentations using Microsoft Office Suite tools & Excel.
- Assisted in maintaining student records and databases, ensuring accuracy and confidentiality compliance.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
Customer Service Representative
One Parking
West Palm Beach, FL
03.2021 - Current
- Assisted customers with inquiries, providing accurate information and solutions.
- Handled customer complaints, ensuring timely resolution and satisfaction.
- Learned company products and services to effectively address customer needs.
- Maintained detailed records of customer interactions in CRM system.
- Adapted quickly to changing priorities in a fast-paced environment.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Accounts Receivable and Billing Specialist
Related
West Palm Beach, FL
03.2022 - Current
- Processed and reconciled invoices to ensure timely payment.
- Managed accounts receivable aging reports, identifying discrepancies for resolution.
- Collaborated with cross-functional teams to streamline billing processes and improve accuracy.
- Utilized Microsoft Excel software to manage invoices and payments.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
- Processed vendor and supplier payments on weekly basis.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Education
Bachelor of Science - Project Management, Information Management
Palm Beach State College
Lake Worth, FL12-2026
Associate of Arts - General Studies
Palm Becah State College
Loxahatchee Groves, FL08-2020
Skills
- Invoice processing
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Adaptability and flexibility
- Professionalism
- Data entry
- Microsoft Excel
Timeline
Accounts Receivable and Billing Specialist
Related
03.2022 - Current
Customer Service Representative
One Parking
03.2021 - Current
Administrative Office Assistant
Palm Beach State College
06.2019 - 12.2020
Financial Aid Student Assistant
Palm Beach State College
01.2018 - 06.2018
Airport Customer Service Agent
Palm Beach International Airport
Bachelor of Science - Project Management, Information Management
Palm Beach State College
Associate of Arts - General Studies
Palm Becah State College