Delcio Vasquez Castillo
Philadelphia,PA
Summary
Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized, and hardworking with strong software skills. Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure, adapting to new situations and challenges to enhance the organizational brand.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
Worldwide Flight Services / Air Canada
Philadelphia, PA
10.2023 - Current
- Built and maintained productive relationships with employees.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Processed reservations and issued travel and hotel vouchers.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted disabled passengers with special needs throughout their travels.
- Managed communication between airline personnel and customers in a professional manner.
- Operated various computer programs related to customer service operations.
- Processed payment transactions utilizing point of sale systems.
- Collected baggage charges and accepted baggage for check-in.
- Printed itineraries and tickets for average number of passengers each day.
- Provided clients with assistance in preparing required travel documents and forms.
- Responded quickly to emergency situations by following appropriate protocols.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Resolved conflicts between passengers using effective interpersonal skills.
- Greeted passengers and provided boarding instructions.
- Verified identification documents such as passports or driver's licenses.
- Performed daily opening and closing procedures in accordance with company standards.
- Oversaw employee work schedules and delegated daily assignments.
- Utilized PA system to announce departures and changes to landings.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Assisted with baggage check-in and tagging for customers.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Maintained cleanliness of assigned work area at all times including counters, floors, walls, windows.
Education
High School Diploma -
Northeast High School
Philadelphia, PA06-2022
Skills
- Paperwork Processing
- Call Management
- Consultative Sales
- Scheduling
- Conflict Resolution Abilities
- Passenger Assistance
- Adaptable Under Pressure
- Effective Problem Solving
- Check-In Procedures
- Payment Processing
- Detail Oriented
- Customer Service
- Baggage Handling Procedures
- Critical Thinking
- Active Listening
- Relationship Building
Certification
Business/Marketing Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Airport Customer Service Agent
Worldwide Flight Services / Air Canada
10.2023 - Current
High School Diploma -
Northeast High School