Kendyl Hall
Summary
Dynamic Customer Success Manager with a proven track record at Informa TechTarget, driving a 20% increase in product adoption through effective CRM implementation and client onboarding. Skilled in relationship building and data analysis, I excel at upselling and ensuring customer retention, fostering long-term partnerships that enhance business growth.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
Informa TechTarget
Newton, MA
03.2025 - Current
- Implemented CRM systems to manage client information and streamline processes.
- Conducted regular client check-in calls, leading to a 20% boost in product adoption.
- Managed customer onboarding and training programs for new software users.
- Conducted regular check-ins with clients to assess needs and resolve issues.
- Collaborated with sales teams to identify upsell opportunities with existing customers.
Sales Development Representative
Informa TechTarget
Newton, MA
06.2024 - 03.2025
- Conducted cold calls and emails to marketers within a given territory to drive company growth.
- Established the foundation for the sales process by sourcing, qualifying, and booking meetings that converted into revenue-generating customers.
- Engaged potential clients through targeted outreach and personalized communication.
Sales Specialist
Greenhouse Agency
Providence, RI
07.2023 - 06.2024
- Sold in weekly priority Coca-Cola brands by customers to achieve initiative goals.
- Cultivated strong relationships with store managers to broaden customer scope, and ensure business retention.
- Facilitated training sessions for junior sales staff on effective sales techniques.
Nanny
Care.com
Medfield, MA
11.2021 - 07.2023
- Facilitated age-appropriate activities, promoting intellectual growth and motor skill development.
- Communicated effectively with parents regarding children's progress and needs.
- Followed routines to foster stability and structure in children's lives during parental absences.
Medical/Practice Assistant
Brigham & Women's Hospital
Boston, MA
08.2019 - 11.2021
- Performed point-of care diabetic testing.
- Completed prior authorizations for insurance companies.
- Fostered relationships with pharmaceutical vendors ensuring efficient resource availability.
Education
Bachelor's degree - Bachelor of Science in Public Health
Liberty University
Lynchburg, VASkills
- Territory management
- Organization of business plans and sales materials
- Upselling and cross-selling
- Renewal and retention
- Strong communication and interpersonal skills
- Relationship building
- Customer relationship management
- CRM implementation
- User training
- Client onboarding
- Data analysis
- Account management
Websites
Timeline
Customer Success Manager
Informa TechTarget
03.2025 - Current
Sales Development Representative
Informa TechTarget
06.2024 - 03.2025
Sales Specialist
Greenhouse Agency
07.2023 - 06.2024
Nanny
Care.com
11.2021 - 07.2023
Medical/Practice Assistant
Brigham & Women's Hospital
08.2019 - 11.2021
Bachelor's degree - Bachelor of Science in Public Health
Liberty University
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