Kenecia Masters
Forney
Summary
Management student with a proven record of providing excellent customer service; looking for a full-time job in a profession that involves interacting with customers. Eager to add more problem-solving, communication, and de-escalation abilities to your team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Jr. Customer Service Representative
AllPoints Foodservice Parts & Supplies, LLC
01.2023 - 08.2024
- Answered customer inquiries through various channels such as phone, email, chat,
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Student Assistant- Legal Records Clerk
ASU Enterprise Partners
12.2021 - 11.2022
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Occasionally completed special projects assigned by supervisors while balancing regular duties.
- Performed clerical tasks such as copying, scanning documents efficiently and maintaining confidentiality when necessary.
Store Associate, Sales and Related Workers
Walmart
01.2021 - 08.2021
- Shopped for online orders, used attention to detail to effectively choose items and keep customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Teaching Assistant: Elementary School Except Special Education
N.W. Harllee
12.2018 - 03.2020
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Education
Bachelors of Business Administration - Management (General)
Prairie View A&M University
Prairie View, TX12.2025
Skills
● Customer Service: De-escalation techniques, conflict resolution, product knowledge, customer satisfaction
● Communication: Verbal and written communication, teamwork, active listening
● Technical: Microsoft Word, Excel, PowerPoint; Data entry; Intermediate Spanish
● Organization: Time management, detail-oriented, self-motivated
Certification
- Microsoft Office Specialist Word
- Microsoft Office Specialist Excel
- Microsoft Office Specialist Powerpoint
Timeline
Jr. Customer Service Representative
AllPoints Foodservice Parts & Supplies, LLC
01.2023 - 08.2024
Student Assistant- Legal Records Clerk
ASU Enterprise Partners
12.2021 - 11.2022
Store Associate, Sales and Related Workers
Walmart
01.2021 - 08.2021
Teaching Assistant: Elementary School Except Special Education
N.W. Harllee
12.2018 - 03.2020
Bachelors of Business Administration - Management (General)
Prairie View A&M University
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