Kenedy Her
Madison,WI
Summary
Diligent Revenue Agent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
14
14
years of professional experience
Work History
Sales/Service Coordinator
Standard Imaging
Madison, WI
12.2019 - Current
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Track and Log service equipment into Sale Force data base.
- Organize equipment pick up and drop off University of Madison ADCL.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Lead Operation Specialist
Amazon
Madison, WI
04.2012 - 09.2019
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Madison East High
MadisonSkills
- Overcoming Objections
- Customer Loyalty
- Paperwork Processing
- Inbound Calls
- Operational Standards
- Sales Strategy
- Inventory Accuracy
- Trained in Salesforce
- Warranty Claims
- Managing Orders
- Customer Needs Assessments
- Inventory Control
- Microsoft Excel
- Customer Care
- Sales Tracking
- Order Entry
- Train Employees
Timeline
Sales/Service Coordinator
Standard Imaging
12.2019 - Current
Lead Operation Specialist
Amazon
04.2012 - 09.2019
High School Diploma -
Madison East High