Kenedy Robles
40 Bolton St,Hartford,CT
Summary
Dynamic Store Manager with proven success at Ctown Supermarket, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and optimized operations, achieving significant improvements in customer satisfaction. Skilled in inventory control and strategic planning, fostering a productive environment while mentoring staff to exceed performance expectations.
Overview
6
6
years of professional experience
Work History
Store Manager
Ctown Supermarket
47 Main St, New Britain , CT
12.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Produce Manager
Ctown Supermarket
47 Main St, New Britain , CT
01.2019 - 01.2021
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Maintained produce area and kept produce storage area clean and sanitary.
- Selected items for specials and marked down items to reduce losses.
- Priced produce to achieve margin and sales goals.
Education
High School Diploma -
East Hartford High School
East Hartford, CT07.2019
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Customer service management
- Team leadership and coaching
- Inventory control
- Store displays
- Staff management
- Documentation and reporting
- Strategic planning
- Project management
- Budget administration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Store Manager
Ctown Supermarket
12.2021 - Current
Produce Manager
Ctown Supermarket
01.2019 - 01.2021
High School Diploma -
East Hartford High School
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