Keneesha Davenport
Hollywood,FL
Summary
Dedicated aviation professional with over 10 years of customer service experience across aviation, retail, and hospitality industries. Proven ability to provide high-end guest experiences, manage complex scheduling and booking processes, and coordinate charters for luxury and scheduled flight operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist Lead
Tropic Ocean Airways
05.2022 - Current
- Coordinate bookings, schedule changes, and passenger communications with accuracy and discretion.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Partner directly with Air Concierge and operations teams to manage passenger information, manifests, and itineraries.
- Implemented streamlined filing and scheduling systems, reducing manual workload and improving customer review scores by 3 points.
- Developed and implemented standard operating procedures (SOPs), process guides, and training manuals to ensure consistency and accuracy across customer service operations.
- Support flight operations through clear communication between ground staff, pilots, and customers, promoting seamless day-of-travel coordination.
- Recognized for reliability, professionalism, and dedication to providing a premium guest experience.
Cashier / Customer Service
Publix
11.2021 - Current
- Provide friendly, efficient service, ensuring a positive checkout experience for every customer.
- Handle transactions, returns, and promotional discounts with accuracy and professionalism.
- Processed customer transactions accurately using POS systems.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentor new employees on cashier duties and best practices, improving overall staff performance.
Food Service Associate
Broward General Medical Center
09.2019 - 05.2022
- Ensured safe handling and accurate portioning of patient meals.
- Delivered nourishment and assisted with patient dietary needs while maintaining sanitation standards.
Account Specialist
United Collection Bureau
07.2017 - 05.2021
- Managed assigned accounts, tracked outstanding debts, and maintained detailed records.
- Contacted clients to negotiate and recover payments, demonstrating strong communication and organization skills.
- Analyzed account data to identify trends and improve collection strategies.
Sales Associate
Dillard’s
09.2016 - 06.2018
- Ranked among top sales associates for three consecutive quarters.
- Mentored team members in achieving sales goals and delivering exceptional customer service.
Brand Guide Associate
Victoria’s Secret
05.2013 - 02.2016
- Led restocking process improvement initiative and achieved quarterly Top Customer Service Award.
- Maintained brand standards and ensured exceptional in-store guest experiences.
Team Lead
McDonald’s
08.2012 - 03.2013
- Supervised team operations, trained new hires, and upheld company service standards.
- Promoted from crew member to Team Lead within six months.
Education
Diploma - General Studies
Everglades High School
Skills
- Exceptional Customer Service & Guest Relations
- Charter & Scheduled Flight Coordination
- Microsoft Office Certified (Excel, Outlook, PowerPoint)
- Data Entry & Multi-Line Phone Systems
- Cash Handling / Upselling / Sales & Merchandising
- Conflict Resolution & Team Leadership
- POS, Email, Fax, and Copy Machine Proficiency
- Bartending (Licensed) & Food Handling Certified
- CRM software
Certification
- Bartender License
- Food Handler Cert
Timeline
Customer Experience Specialist Lead
Tropic Ocean Airways
05.2022 - Current
Cashier / Customer Service
Publix
11.2021 - Current
Food Service Associate
Broward General Medical Center
09.2019 - 05.2022
Account Specialist
United Collection Bureau
07.2017 - 05.2021
Sales Associate
Dillard’s
09.2016 - 06.2018
Brand Guide Associate
Victoria’s Secret
05.2013 - 02.2016
Team Lead
McDonald’s
08.2012 - 03.2013
Diploma - General Studies
Everglades High School