Keneisha Barren
Cincinnati,OH
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Patient Relations Representative
Medicount Management
Evendale, OH
02.2022 - 07.2023
- Answered incoming calls from patients or health care providers regarding their questions or concerns.
- Responded to emails and voicemails in a timely fashion.
- Maintained accurate records of patient information according to HIPAA regulations.
- Resolved customer complaints in an efficient and courteous manner.
Customer Service Representative II
Veritiv Corporation
Fairfield, OH
02.2017 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Central Baptist High School
Cincinnati, OH05-1998
Skills
- Cross-cultural sensitivity
- Healthcare industry understanding
- Professionalism and Discretion
- Medical terminology knowledge
Timeline
Patient Relations Representative
Medicount Management
02.2022 - 07.2023
Customer Service Representative II
Veritiv Corporation
02.2017 - 02.2022
High School Diploma -
Central Baptist High School
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