KENESHA ROGERS
Summary
Results-driven professional with experience in claims management, customer relations, administrative support, and high-volume communication environments. Skilled in interviewing, evaluating, and resolving complex issues while maintaining professionalism and accuracy in fast-paced settings. Proven ability to build relationships, manage multiple priorities, and provide exceptional client experiences. Experienced working independently and collaboratively in office, remote, and hybrid environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Independent Adjuster
Pilot Catastrophe Services
Mobile
09.2024 - 07.2025
- Managed a high volume of homeowner insurance claims while maintaining strong client communication throughout the process.
- Conducted interviews, gathered documentation, and assessed information to ensure accurate claim resolution.
- Maintained detailed electronic records and documentation in multiple systems.
- Collaborated with internal teams, contractors, and policyholders to resolve issues efficiently.
- Demonstrated strong organizational and multitasking skills in a fast-paced environment.
Delivery Driver
Amazon
Mobile
05.2024 - 08.2024
- Delivered packages efficiently across assigned routes in urban and rural areas.
- Maintained accurate records of deliveries and vehicle inspections daily.
- Ensured compliance with safety regulations while operating delivery vehicles.
Independent Adjuster
Alacrity Solutions
Remote / Mobile
06.2023 - 11.2023
- Reviewed documentation, investigated claims, and communicated directly with customers to resolve issues promptly.
- Managed multiple assignments simultaneously while meeting deadlines and compliance standards.
- Worked independently in a remote environment while maintaining productivity and professionalism.
- Built strong working relationships through effective communication and follow-up.
Independent Adjuster
The Best Claims
Remote / Mobile
06.2022 - 05.2023
- Coordinated with contractors, vendors, and clients to ensure smooth claim resolution processes.
- Maintained accurate records, documentation, and workflow tracking across multiple claims.
- Demonstrated attention to detail and strong problem-solving skills under tight deadlines.
Accounting/Order Processor
Conde
01.2022 - 12.2022
- Processed incoming orders efficiently using advanced order management software.
- Reviewed order specifications to ensure accuracy and completeness of details.
- Maintained organized records of all processed orders and customer interactions.
Hairstylist
U&I Beauty
01.2020 - 12.2021
- Educated clients on hair care routines and product recommendations for maintenance.
- Greeted customers, answered phones and booked appointments.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
Inside Adjuster
Pilot Catastrophe Services
Mobile
08.2020 - 10.2021
- Handled inbound and outbound communication with policyholders regarding claims and settlements.
- Reviewed reports, analyzed documentation, and processed claim resolutions accurately.
- Maintained professionalism while managing sensitive situations and negotiations.
Equipment Operator
Walmart Distribution Center
01.2019 - 12.2020
- Operated forklifts and pallet jacks to move products safely within the warehouse.
- Used equipment to complete jobs quickly and correctly.
Tax Preparer
Freeman Integrity Tax & Financial Services
01.2017 - 12.2019
- Prepared and reviewed individual and business tax returns accurately.
- Filed electronically through approved software programs.
Insurance Claims Processor
Auto Injury Solutions
Daphne
08.2018 - 08.2019
- Reviewed claim files, verified documentation, and coordinated communication between multiple parties.
- Assisted with processing, organization, and administrative support functions.
- Maintained accurate records and ensured timely handling of client matters.
Call Center Agent
Alorica
01.2017 - 12.2018
- Assisted customers with inquiries and resolved issues efficiently.
- Documented customer interactions in company database accurately.
Childcare Teacher
Teddy Bears Childcare
01.2015 - 12.2016
- Implemented educational programs that align with early childhood learning standards.
- Evaluated children's progress through observations and assessments to tailor instruction.
Caregiver
Mulherins Custodial Home
01.2013 - 12.2014
- Assisted residents with daily living activities and personal hygiene tasks.
- Improved patient outlook and daily living through compassionate care.
Education
Licensed Cosmetologist -
Alabama School of Nail Technology & Cosmetology
Saraland, ALHonors Diploma -
Ben C. Rain High School
Mobile, ALSkills
- Talent Acquisition Support
- Candidate Screening & Communication
- Relationship Building
- Customer Service & Client Relations
- Administrative & Clerical Support
- Documentation & Record Management
- Conflict Resolution & Problem Solving
- Time Management & Organization
- ATS/CRM Systems Experience
- Microsoft Office Suite
- Remote & Hybrid Work Collaboration
- Xactimate
- XactAnalysis
- ClaimXperience
- Guidewire
- Snapsheet
- Electronic Documentation Systems
- Interviewing techniques
- Passive candidate engagement
- Negotiation skills
- Data-driven decision making
- Work authorizations
- Training and development
Certification
- Licensed Insurance Adjuster
- Licensed Cosmetologist
Technology Skills
- Xactimate
- XactAnalysis
- ClaimXperience
- Guidewire
- Snapsheet
- Microsoft Office Suite
- Electronic Documentation Systems
Timeline
Independent Adjuster
Pilot Catastrophe Services
09.2024 - 07.2025
Delivery Driver
Amazon
05.2024 - 08.2024
Independent Adjuster
Alacrity Solutions
06.2023 - 11.2023
Independent Adjuster
The Best Claims
06.2022 - 05.2023
Accounting/Order Processor
Conde
01.2022 - 12.2022
Inside Adjuster
Pilot Catastrophe Services
08.2020 - 10.2021
Hairstylist
U&I Beauty
01.2020 - 12.2021
Equipment Operator
Walmart Distribution Center
01.2019 - 12.2020
Insurance Claims Processor
Auto Injury Solutions
08.2018 - 08.2019
Tax Preparer
Freeman Integrity Tax & Financial Services
01.2017 - 12.2019
Call Center Agent
Alorica
01.2017 - 12.2018
Childcare Teacher
Teddy Bears Childcare
01.2015 - 12.2016
Caregiver
Mulherins Custodial Home
01.2013 - 12.2014
Licensed Cosmetologist -
Alabama School of Nail Technology & Cosmetology
Honors Diploma -
Ben C. Rain High School