Summary
Overview
Work History
Education
Skills
Timeline
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Keneshia Williams

Jackson,MS

Summary

Driven Customer Service Manager with a track record of enhancing customer satisfaction and loyalty at Cashsaver. Excelled in resolving complaints, mentoring associates, and implementing performance strategies. Skilled in customer service and medical terminology, demonstrating a unique blend of interpersonal and technical abilities to improve operational outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Customer Service Manager

Cashsaver
01.2024 - 07.2024
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Picking Lead

Fastenal
04.2023 - 12.2023
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.

Education

Associate of Arts - Nursing

Hinds Community College
Raymond, MS

Medical Assisting

Delta Technical College
Ridgeland, MS
11.2024

High School Diploma -

Forest Hill High School
Jackson, MS
05.2018

Skills

  • Appointment Setting
  • Electronic Medical Records
  • Monitoring patient progress
  • Immunization Administration
  • Direct Patient Care
  • Patient Management
  • Vital Sign Monitoring
  • CPR
  • Medical billing and coding
  • Customer Service
  • Patient Scheduling
  • Medical Terminology

Timeline

Customer Service Manager

Cashsaver
01.2024 - 07.2024

Picking Lead

Fastenal
04.2023 - 12.2023

Associate of Arts - Nursing

Hinds Community College

Medical Assisting

Delta Technical College

High School Diploma -

Forest Hill High School

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Keneshia Williams