Kenesse Metellus

• Respond and assist customers on various applications, Mailbox, and social media networks in their needs and complaints relating to the products and services offered.

• Provide quality written service to customers on social media to complete resolution according to standard customer service regulations.

• Ensure follow-up and report customer complaints to the relevant entities.

• Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.

• Received, sorted, and distributed incoming mail. Send invoices to customers for payment.

• Collect and record amounts received.

• Increased customer satisfaction by maintaining a clean and organized workspace. Pack arranged the bakery

products.

• Trained new employees in bakery procedures. Supervise working of team members.

• Received the amount from customers for the sales.