Kenneth Coburn
Roy
Summary
Experienced professional skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction. Consistently drive sales profits through proactive team engagement and management. Promote culture focused on selling and continuous improvement. Strong leader with outstanding background motivating employees to deliver top-tier performance.
Overview
8
8
years of professional experience
Work History
Sales Supervisor/Installation Technician
jones subwoofer solutions
Sunset
01.2025 - Current
- Supervised daily sales team activities and ensured effective product knowledge.
- Assisted in developing promotional strategies to increase customer engagement.
- Collaborated with upper management on sales forecasting and planning initiatives.
- Implemented visual merchandising standards to improve store presentation and appeal.
- Processed cash, credit and check transactions with POS system and cash register.
- Developed and implemented sales strategies to increase customer base.
- Maintained relationships with customers through regular follow-up calls and emails.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Collaborated with team members to troubleshoot installation issues effectively.
- Maintained tools and equipment for optimal performance during installations.
- Documented installation processes and maintained accurate records for future reference.
- Communicated with clients to address concerns and provide updates on installations.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Maintained clean tools, test equipment and work motor vehicles.
- Followed detailed instructions while installing new equipment in accordance with industry standards.
- Diagnosed electrical faults in order to perform necessary repairs or replacements.
- Repaired malfunctioning components in existing systems as needed.
Automotive Technician
Young Ford
Ogden
04.2024 - 01.2025
- Diagnosed vehicle issues using computerized diagnostic tools and equipment.
- Performed routine maintenance tasks such as oil changes and tire rotations.
- Assisted in repairing engines, brakes, and transmission systems.
- Collaborated with team members to ensure efficient workflow in the service area.
- Followed safety protocols while handling tools and equipment during repairs.
- Updated work orders and service records accurately in the management system.
- Maintained a clean working environment at all times.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Operated a variety of shop equipment safely and efficiently.
- Attended technical training courses when available to increase knowledge base.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Evaluated, repaired and aligned vehicle suspensions.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Kept detailed records of repairs, labor involved and parts used.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
Quick Lube Manager/Service Advisor/Automotive Technician
Larry H Miller Dodge
Riverdale
05.2023 - 04.2024
- Managed daily operations of quick lube service center.
- Supervised a team of technicians and service staff.
- Ensured compliance with safety and quality standards.
- Trained new employees on equipment and procedures.
- Conducted regular inspections of equipment and tools for maintenance needs.
- Provided guidance on pricing strategies based on market conditions and competitive analysis.
- Implemented strategies for increasing revenue through cross-selling products or services.
- Analyzed data from customer surveys to determine areas where improvements could be made in terms of product offerings or customer service practices.
- Conducted regular reviews of inventory levels to ensure that all materials needed were available when required.
- Ensured accurate completion of paperwork associated with each job performed at the shop.
- Trained personnel in proper customer service techniques as well as safety protocols related to the use of lubricants and other fluids used in quick lube services.
- Maintained a safe working environment by ensuring compliance with OSHA regulations and other safety guidelines.
- Organized daily activities of the shop staff, including assigning tasks, maintaining schedules, monitoring progress and providing feedback.
- Oversaw day-to-day operations such as opening and closing procedures, cash handling.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Collaborated with technicians to ensure timely service completion.
- Managed customer follow-ups to enhance satisfaction and retention.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Assisted customers in identifying vehicle service needs and scheduling appointments.
- Provided detailed explanations of service options and pricing to clients.
- Coordinated with technicians to ensure timely completion of vehicle repairs.
- Managed customer inquiries via phone, email, and in-person interactions.
- Ensured a clean and welcoming environment for customers in the service area.
- Collaborated with team members to enhance overall customer satisfaction levels.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted available products and services to customers during service, account management and order calls.
- Took special orders in person and over telephone, generating additional revenue every month.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention by offering discount options.
- Surpassed sales goals through implementation of successful marketing strategies.
- Supported sales team members to drive growth and development.
Automotive Technician
Larry H Miller super ford
Salt Lake City
06.2022 - 05.2023
- Diagnosed vehicle issues using computerized diagnostic tools and equipment.
- Performed routine maintenance tasks such as oil changes and tire rotations.
- Assisted in repairing engines, brakes, and transmission systems.
- Collaborated with team members to ensure efficient workflow in the service area.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Automotive Technician
tim dahle Infiniti
Murray
02.2022 - 06.2022
- Assisted in repairing engines, brakes, and transmission systems.
- Performed routine maintenance tasks such as oil changes and tire rotations.
- Diagnosed vehicle issues using computerized diagnostic tools and equipment.
- Collaborated with team members to ensure efficient workflow in the service area.
Customer Service Supervisor/Sales Supervisor/Installation Technician
lake county car audio & off road
Upper Lake
07.2017 - 02.2022
- Supervised daily operations and managed customer service team performance.
- Implemented customer feedback systems to enhance service quality.
- Coordinated schedules and ensured adequate staffing levels for coverage.
- Monitored service metrics to identify areas for process improvement.
- Fostered a positive team environment through regular meetings and support.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Evaluated employee job performance and motivated staff to improve productivity.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Evaluated and authenticated returns, exchanges and voids.
- Maintained accurate records of customer interactions for future reference.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Computed balances, totals or commissions to support accounting team.
- Researched and prepared reports required by management or governmental agencies.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Monitored phone calls to provide feedback and coaching.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Education
Some College (No Degree) - Automotive Technology
Mendocino College
Ukiah, CASkills
- Sales strategy
- Product knowledge
- Visual merchandising
- Customer engagement
- Inventory management
- Vehicle inspection
- Customer relationship management
- Technical troubleshooting
- Team leadership
- Problem solving
- Conflict resolution
- Time management
- Effective communication
- Performance coaching
- Task delegation
- Motivational skills
- Workflow management
- Employee performance management
- Merchandise placement and displays
- Sales team oversight
- Store appearance and merchandising
- Team building
- Inventory oversight
- Scheduling
- Training staff
- Influencing skills
- Staff management
- Sales reporting
- Inventory control
- Problem-solving
Accomplishments
- iv always been told im a jack of all trades
- i have also been told time and time again from previous employers that i was one of the best employees that has ever come there there business
Affiliations
im a family oriented hard working man that will do what ever it take to take care of my family
i will always go that extra mile for anyone that shows me the same respect
i am extremely energetic and fun always have a smile on my face
i believe in keeping positive energy all the time and it always radiates to everyone around me
i love to travel and enjoy life riding motorcycles and going on boat rides and basically doing anything fun and active i also love dancing i have been a professional hip hop and break dancer for over 20 years music is life
im a firm believer in making the best of any situation and working hard to do so
Timeline
Sales Supervisor/Installation Technician
jones subwoofer solutions
01.2025 - Current
Automotive Technician
Young Ford
04.2024 - 01.2025
Quick Lube Manager/Service Advisor/Automotive Technician
Larry H Miller Dodge
05.2023 - 04.2024
Automotive Technician
Larry H Miller super ford
06.2022 - 05.2023
Automotive Technician
tim dahle Infiniti
02.2022 - 06.2022
Customer Service Supervisor/Sales Supervisor/Installation Technician
lake county car audio & off road
07.2017 - 02.2022
Some College (No Degree) - Automotive Technology
Mendocino College