Kenfrancis Uzodinma
Salesforce Administrator
Cincinnati,OH
Summary
I am a motivated and meticulous Certified Salesforce Administrator. Having garnered extensive experience working across other Platforms such as SAP and Windows, also various delivery methodologies like Agile and Scrum I have been able to combine these with my Salesforce technical skills to deliver Sales and Service Cloud projects, starting from requirement gathering to go-live phase. I am also passionate about daily management of Salesforce Orgs – to ensure optimal utilization of the Platform to help Sales, Support and Executive teams hit all set Performance targets. As an eloquent communicator with good interpersonal skills, I am able to encourage the desired habits across the User base while taking feedback onboard.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Salesforce Administrator
Manifest & Company.
01.2021 - Current
- Created Users and assigned them to Profile, implemented role hierarchies, sharing rules and record level permissions to grant shared access among different users.
- Developed Custom Objects, Formulas, Flow Builder, Workflow Rule and Validations to create and segmentized email campaign management systems for Leads and Existing Customer based.
- Set up and controlled user access levels across databases to protect important data.
- Built Dynamic Reports and Custom Dashboards for the management team including Managing Apps, Roles, Profiles and Control Users Visibility within the Salesforce Application
- Experience in creating profiles, email templates, page layouts, validation rules, workflows, process builder, flows and approval process.
- Designed a Billing System Application to Automate Daily Transactions for a Telecom Client.
- Set up Salesforce Optimizer to run bi-weekly in order to see the performance and general health of the Org.
- Experience in working with clients to map out their existing business processes and providing system-based solutions that increase efficiency and reduce operating costs.
- Facilitate requirements gathering & documenting detailed functional, technical & business requirements for new Salesforce solutions.
- Transmits and store client data from an external system into the Salesforce platform. Including, Mass Transfer Large Legacy Data into the Salesforce Org using in-built Salesforce tools such as Data Import wizard.
Technology Support Specialist
AstraZeneca Pharmaceutical
07.2018 - Current
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for the production and quality team.
- Developed a LEAN process with updating technical support best practices for use by team there by saving human intellect waste.
- Used the 5s methodology to standardize the office and production areas to mitigate hazards.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Managed onboarding and offboarding of employees.
Quality Assurance Specialist
Allergan Pharmaceutical Company
10.2015 - 06.2018
- Created, maintained, evaluated, and modified Standard Operating Procedures (SOPs) .
- Ensured thal all Quality Assurance Test and Checks are carried out on time and in full.
- Developed and implemented internal audits to ensure the highest level of medication quality.
- Addresses, discusses issues from production with Management while proffering the solutions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Follows up with the appropriate channels with regard to deviations during production process.
- Spearheaded for maintaining Quality Control compliance with FDA and cGMP requirements.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Coordinates the investigation of customer complaints.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Education
Bachelor of Science - Biochemistry
Madonna University
08.2005 - 06.2009
Skills
Salesforce
Lightning Experience
Report and Dashboard
Data loader and Data import wizard
Profiles, Users, Roles, Sharing Rules, Permission Set
Record Type and Page Layout
Salesforce Integration
Flowbuilder, Workflow and Approval
Requirements elicitation and analysis
Stakeholder engagement
Data management
Jira
Troubleshooting and Problem-Solving Skills
Customer Relationship Management (CRM)
Waterfall and Agile
Effective Time Management
Lean Principle and application
Interpersonal Communication Skills
Ability to Work in a Team
Fast Learner
Certification
Salesforce Certified Administrator
Additional Information
PROFESSIONAL REFERNCES :
Babatope Ebenezer Olajide
Director Manifest & Company Inc. Canada.
Toronto, ON.
Phone: +1 (902) 580-7448.
Tunde Mosaku
Engagement Director
Saleseforce
London, UK.
Phone: +44 7741 249325.
Oghale Udolu
Salesforce Lead Analyst
NTT DATA
Aberdeen, Scotland.
Phone: +44 7969 874578.
US Citizen
Eligible to work for any US employer.
Timeline
Salesforce Certified Platform App Builder
07-2022
Selling with Sales Cloud Specialist at Trailhead by Salesforce
07-2022
Business Administration Specialist at Trailhead by Salesforce
05-2022
Service Cloud Specialist at Trailhead by Salesforce
04-2022
Salesforce Certified Administrator
03-2022
Salesforce Administrator
Manifest & Company.
01.2021 - Current
Technology Support Specialist
AstraZeneca Pharmaceutical
07.2018 - Current
Quality Assurance Specialist
Allergan Pharmaceutical Company
10.2015 - 06.2018
Bachelor of Science - Biochemistry
Madonna University
08.2005 - 06.2009