Kengra Frederick
Sacramento,CA
Summary
Proactive Lab Technician, Dispatcher Supervisor, and Authorization and Appointing Representative with comprehensive experience in maintaining lab safety, managing patient appointments, and coordinating dispatch operations. Skilled in laboratory protocols, data entry, insurance verification, and patient care adherence. Bringing strong organizational skills and problem-solving abilities to advance within a dynamic healthcare environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lab Technician
Vestra Labs
10.2021 - 03.2023
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Served as a first point of contact for patients, greeting and checking them in while verifying their information.
- Managed patient appointments and updated Electronic Health Records (EHR) efficiently.
- Facilitated intake procedures, including completion of healthcare and insurance forms, and collected payments for services.
- Utilized effective communication skills to build trust and cooperation with patients and their support groups.
- Ensured adherence to HIPAA regulations and organizational policies to maintain privacy and safety.
- Streamlined the patient check-in process to reduce wait times and improve overall patient experience.
- Monitored and tracked patient samples and records using Excel.
Dispatcher Supervisior
J.W. Logistics LLC
01.2018 - 04.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Supervised a team of 20-25 dispatchers, managing schedules and resolving operational issues.
- Demonstrated strong problem-solving skills by resolving various logistical challenges and scheduling conflicts.
Authorization and Appointing Representative
Kelly Services(HealthNet)
06.2016 - 04.2018
- Entered data into authorized systems and maintained production goals for Veterans Administration records.
- Validated and verified patient and provider information, ensuring accurate and timely processing.
- Coordinated insurance information and handled referral tracking, resolving errors in the referral base.
Education
No Degree - Phlebotomy
National Career Education
Citrus Heights, CA04.2018
Skills
- Attention to Detail
- Laboratory safety protocols
- Document processing
- Safety Protocols
- Specimen Processing
- Specimen Collection
- Data Entry
- Multitasking Abilities
- Microsoft Office
- Organizational Skills
- Pre-authorizations
- Insurance Verification
- Patient Scheduling
- Medical terminology knowledge
- Data entry proficiency
- Appointment Scheduling
- Healthcare Systems Understanding
- HIPAA Regulations
- Patient Care Assessment
- Basic Life Support for Health Care Providers (BLS)
Certification
- PT - Phlebotomy Technician
Timeline
Lab Technician
Vestra Labs
10.2021 - 03.2023
Dispatcher Supervisior
J.W. Logistics LLC
01.2018 - 04.2020
Authorization and Appointing Representative
Kelly Services(HealthNet)
06.2016 - 04.2018
No Degree - Phlebotomy
National Career Education
- PT - Phlebotomy Technician
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