Kenia Alonso
Georgetown,TX
Summary
At Premier Research Lab, I excelled in R&D Technical Support, enhancing customer satisfaction through effective problem-solving and technical prowess. My interpersonal skills and rapid response times fostered strong client relationships, while my expertise in technical support and document comprehension significantly reduced downtime. Achievements include implementing solutions that decreased support tickets, showcasing my ability to deliver impactful results.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
R7D Technical Support
Premier Research Lab
03.2018 - 09.2024
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
- Implemented proactive solutions to prevent recurring issues, reducing overall support tickets and improving user experience.
- Developed a reputation for swift response times to urgent issues, contributing to positive client relationships.
- Researched and identified solutions to technical problems.
Education
Bachelor of Science -
Central University Venezuela
06.2016
Skills
Technical Support R&D
Interpersonal Skills
Technical documents comprehension
Additional Information
- Working with glassware and balances
- Working with real samples
- Solution handling skills: making solutions, dilutions, pipetting
- Making calibration curves
- Titrations
- Interfacing with instrumentation: software, hardware, awareness of the physical space and parts of instrumentation
- Reporter assays for biochemical systems / in vivo or in vitro
- Analysis of enzymatic properties, kinetic behavior, or protein structure-function
Languages
Spanish
Native or Bilingual
Timeline
R7D Technical Support
Premier Research Lab
03.2018 - 09.2024
Bachelor of Science -
Central University Venezuela
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