KENIA ALVARADO
Victorville,CA
Summary
Reliable Customer Service agent offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in all areas and flexible with changing business needs.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Burlington Coat Factory Department Store
12.2022 - 01.2024
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed refunds and exchanges in accordance with company policy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Sandwich Maker
Subway
09.2018 - 12.2020
- Maintained sanitation, health, and safety standards in work areas; Cleaned food preparation areas, cooking surfaces, and utensils; Verified that prepared food meets requirements for quality and quantity
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
Customer Service
Chipotle
03.2017 - 08.2018
- Maintained sanitation, health, and safety standards in work areas; Cleaned food preparation areas, cooking surfaces, and utensils; Verified that prepared food meets requirements for quality and quantity
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
Child Care Provider
Self-Employed
05.2013 - 12.2016
- Maintains a safe play environment; Observes and monitors children's play activities; Instructs children in health and personal habits, such as eating, resting, and toilet habits; Organizes and stores toys and materials to ensure order in activity areas; Reads to children and teaches them simple painting, drawing, handicrafts, and songs; Sanitizes toys and play equipment
Education
Career Planning & Preparation -
Los Angeles County Office of Education
Palmdale, CA01.2016
Skills
- Highly knowledgeable of principles and processes for providing excellent quality service
- Ability to provide full attention to customer needs and wants
- Proficient with appointment scheduling and record management
- Skilled in performing inventory and stocking
- Customer Assistance
- Upselling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Burlington Coat Factory Department Store
12.2022 - 01.2024
Sandwich Maker
Subway
09.2018 - 12.2020
Customer Service
Chipotle
03.2017 - 08.2018
Child Care Provider
Self-Employed
05.2013 - 12.2016
Career Planning & Preparation -
Los Angeles County Office of Education
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