Kenia Andrade
Omaha,NE
Summary
Dynamic leader with proven expertise in customer service and staff management, honed at BlueCross BlueShield of Nebraska. Excelled in strategic planning and workforce management, enhancing customer loyalty and operational efficiency. Skilled in verbal communication and decision-making, consistently achieving goals within tight deadlines.
Overview
5
5
years of professional experience
Work History
Manager
Chiltepes Restraunt
02.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
Customer Service Representative
BlueCross BlueShield of Nebraska
11.2021 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Vendorin
06.2020 - 11.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School -
Bellevue East
Bellevue, NE2017
Skills
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Documentation and reporting
- Strategic planning
- Shift scheduling
- Schedule preparation
- Sales management
- Workforce management
- Marketing
- Budget control
Languages
Spanish
Native or Bilingual
Timeline
Manager
Chiltepes Restraunt
02.2023 - Current
Customer Service Representative
BlueCross BlueShield of Nebraska
11.2021 - 01.2023
Customer Service Representative
Vendorin
06.2020 - 11.2021
High School -
Bellevue East
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